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Alloy

Senior Technical Support Engineer

Alloy · New York, NY

Posted about 3 months ago · $105,000 - $125,000

or apply directly on Alloy's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Alloy's roles stay open a median of 78 days
Reposted
No
Salary listed
Yes
93% of Alloy's roles list one
Ghost-job risk at Alloy
high
26 stale, 1 reposted of 30 open
Hiring momentum
35 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Alloy's own greenhouse board since 2026-08-03. Full hiring picture for Alloy.

About this role

As a Senior Technical Support Engineer at Alloy, you will lead complex support issues, mentor junior team members, and collaborate with cross-functional teams to enhance the customer experience. Your role will involve managing escalations, designing solutions for recurring problems, and contributing to internal improvements. You will also participate in an on-call rotation to address urgent customer needs outside of standard hours.

Our read on this posting4.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alloy as an employer.

What you need

  • 3+ years of experience in technical support, ideally in a B2B SaaS environment
  • Demonstrated ability to own and resolve high-stakes or technically complex issues
  • Excellent verbal and written communication skills, especially under pressure
  • Experience working cross-functionally with Product and Engineering teams
  • Proven ability to mentor others and contribute to a strong team culture
  • Strong troubleshooting skills with APIs, logs, and developer tools

What you get

  • Unlimited PTO and flexible work policy
  • Employee stock options
  • Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
  • 401k with 100% match up to 4% of annual employee compensation
  • Eligible new parents receive 16 weeks of paid parental leave
  • Home office stipend for new employees

Worth weighing

  • No specific mention of the technology stack used in the role
  • On-call rotation may require working outside of standard business hours

Summarised from Alloy's posting. Read the full original.

Listed by Alloy on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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