Bilingual Customer Service Representative (English/Spanish)
Professional Packaging Systems · Grand Prairie, TX
- On site
- Full-time
- $55,000 / year
- Grand Prairie, TX
Job highlights
- Manage customer orders from entry to delivery.
- Liaise between customers and internal departments.
- Provide excellent customer and sales support.
- Maintain accurate records and generate reports.
- Requires fluency in English and Spanish.
About the role
Bilingual Customer Service Representative (English/Spanish)
Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.
If you are looking for a career where you make a difference with over 1,000 team players, please read on.
Job Summary
The Bilingual Customer Service Representative is responsible for processing and managing customer orders from entry through delivery and payment. This role serves as a key liaison between customers, sales representatives, and internal departments such as Shipping, Accounting, and Management. The Specialist ensures all transactions are accurate, timely, and handled with a high level of professionalism.
Pay: Compensation based on experience
Hours: 8 am - 5 pm
Key Responsibilities
Order Management
- Accurately enter customer purchase orders into internal systems as soon as possible.
- Generate and distribute order acknowledgments to customers and sales representatives.
- Upload order confirmations and maintain updated records to our CRM.
- Review all purchase orders for discrepancies (payment terms, freight, etc.) and resolve issues before processing.
- Coordinate order shipments when necessary.
- Set up new items and maintain item records in internal systems.
- Reconcile sales orders and ensure completeness and accuracy.
Customer & Sales Support
- Respond to customer and vendor inquiries as soon as possible, acknowledging receipt within 1-2 hours.
- Issue quotes and assist with pricing and product availability.
- Partner with sales representatives to ensure timely responses to customer requests.
- Maintain ongoing communication with customers regarding order status and delivery updates.
- Assist with credit and payment issues in collaboration with Sales and Accounting.
Administrative & Reporting
- Prepare purchase orders for direct and indirect purchases.
- Maintain accurate customer data in CRM systems.
- Generate regular reports (daily, weekly, monthly) as assigned.
- Support monthly system inventory reconciliation and annual physical inventory counts.
- Help train new team members and assist with onboarding when needed.
- Participate in special projects and perform other duties as required.
Qualifications
Education
- College diploma in Business Administration or related field, or equivalent professional experience.
Experience
- Minimum 2 years in a customer service or sales support role.
- Experience using business systems and CRM tools.
- Packaging industry experience is a plus.
Language Skills
- Fluent in English and Spanish (written and verbal) required.
Skills & Competencies
- Excellent customer service and communication skills.
- High attention to detail and accuracy.
- Strong organizational and multitasking abilities.
- Ability to work independently and in a team environment.
- Basic knowledge of accounting and inventory practices.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Comfortable using CRM and business support systems.
- Analytical thinker with a proactive problem-solving mindset.
Work Environment & Physical Demands
- Environment: Office-based in a climate-controlled setting.
- Physical Demands: Frequent computer and phone use; occasional lifting may be required during warehouse stock checks.
- Pace: Fast-paced with frequent interruptions and time-sensitive tasks.
Professional Conduct
- Maintain a high level of professionalism and courtesy in all communications.
- Foster a positive, respectful, and collaborative work environment.
Note: This job description outlines the general responsibilities and requirements for the role. It is not exhaustive, and additional duties may be assigned based on business needs.
About Pro Pac And Qual Pac
Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.
We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS. Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve! Visit us at https://www.propac.com/.
Key skills/competency
- Bilingual Customer Service Representative
- Order Management
- Customer Support
- Sales Support
- CRM Systems
- Microsoft Office
- Communication Skills
- Problem-Solving
- Attention to Detail
- Inventory Management
Skills & topics
- Bilingual Customer Service Representative
- Customer Service
- Spanish
- Order Management
- Sales Support
- CRM
- Microsoft Office
- Professional Packaging Systems
- Customer Support
- Communication
How to get hired
- Tailor your resume: Highlight bilingual skills and 2+ years customer service/sales support experience.
- Showcase CRM proficiency: Emphasize experience with business systems and CRM tools in your application.
- Demonstrate communication skills: Prepare examples of excellent customer service and problem-solving.
- Understand the culture: Research Pro Pac's values of professionalism, innovation, and customer focus.
- Be ready for interviews: Expect questions about handling customer inquiries and managing orders.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the pay for the Bilingual Customer Service Representative role at Professional Packaging Systems?
- The compensation for the Bilingual Customer Service Representative position at Professional Packaging Systems is based on experience. Specific salary details will be discussed during the hiring process.
- What are the working hours for this customer service role?
- The working hours for the Bilingual Customer Service Representative are from 8 am to 5 pm.
- Is Spanish fluency a strict requirement for this position?
- Yes, fluent in both English and Spanish, written and verbal, is a required qualification for the Bilingual Customer Service Representative role.
- What kind of systems and software will I be using as a Bilingual Customer Service Representative?
- As a Bilingual Customer Service Representative, you will use internal business systems, CRM tools, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Does Professional Packaging Systems offer opportunities for growth within the company?
- While not explicitly detailed, Professional Packaging Systems emphasizes a culture of employee development and collaboration, suggesting potential for growth within the company.
- What is the company culture like at Professional Packaging Systems?
- Professional Packaging Systems fosters a culture based on strong professional ethics, innovation, employee value, reliability, and customer priority. They emphasize collaboration and a positive work environment.
- What specific skills are most important for a Bilingual Customer Service Representative at Pro Pac?
- Key skills include excellent customer service and communication, high attention to detail, strong organization and multitasking abilities, proficiency in Microsoft Office and CRM systems, and a proactive problem-solving mindset.
- How does Professional Packaging Systems handle customer inquiries and order status updates?
- The Bilingual Customer Service Representative is expected to respond to customer inquiries within 1-2 hours and maintain ongoing communication regarding order status and delivery updates.
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