Customer Support Representative I – National Accounts
Shorr Packaging Corp. · Dallas-Fort Worth Metroplex
- On site
- Full-time
- $52,000 / year
- Dallas-Fort Worth Metroplex
Job highlights
- Enter orders and perform administrative tasks for national accounts.
- Respond to customer inquiries and resolve concerns efficiently.
- Manage customer files and communicate requirements to departments.
- Utilize MS Office, especially advanced Excel skills.
- Become an employee owner with ESOP and comprehensive benefits.
About the role
Customer Support Representative I - National Accounts
Join Shorr Packaging as an employee owner and embark on a rewarding career journey! We are seeking a Customer Support Representative I - National Accounts to handle administrative duties for national accounts and customer service, including order entry and research.
Responsibilities
- Respond to tracking inquiries, invoice exceptions, freight exceptions, and other related tasks.
- Back up customer service with sales orders into the computer system, verifying product and price accuracy with the assigned Account Executive.
- Send acknowledgements to fulfill customer delivery dates.
- Expedite orders and verify proof of deliveries.
- Monitor scheduled shipment dates to ensure timely delivery.
- Resolve customer concerns and questions, documenting all communication and results in customer computer files.
- Communicate relevant information to the assigned multi-location Account Executive.
- Collect necessary information for new customer setup, including credit applications, sales tax certificates, and ship-to information.
- Communicate special account requirements to other departments.
- Investigate customer requests for returns and damaged goods, and follow up on credits.
- Set up and maintain customer files electronically.
Requirements
- High school diploma or GED required.
- Minimum 1+ years of related experience and/or training.
- Knowledge of logistics, including carriers, shipping policies, and procedures is preferred.
- Strong organizational skills.
- Proficiency in MS Office, including Outlook, Word, Advanced Excel, and PowerPoint.
Compensation
The base pay range for this role is $23 – $25 per hour.
Shorr Packaging does not provide work authorization sponsorship for this position.
Shorr Benefits
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision, and other insurance coverages.
- Generous Paid Time Off (PTO) including vacation, sick days, and floating holidays.
- 401K plan with matching contributions.
- Team-based Employee Owner company culture.
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
Key skills/competency
- Customer Support
- National Accounts
- Order Entry
- Logistics
- MS Office Suite
- Advanced Excel
- Customer Service
- Problem Solving
- Communication
- Data Entry
Skills & topics
- Customer Support Representative
- National Accounts
- Customer Service
- Order Entry
- Logistics
- Shipping
- MS Office
- Excel
- Data Entry
- Administrative Support
- Shorr Packaging
How to get hired
- Tailor your resume: Highlight your experience with order entry, customer service, logistics, and advanced Excel skills. Use keywords from the job description.
- Showcase organizational skills: Provide examples of how you manage multiple tasks and maintain accurate records in your application and during interviews.
- Demonstrate MS Office proficiency: Be prepared to discuss your experience with Outlook, Word, Advanced Excel, and PowerPoint, potentially through a skills test.
- Emphasize problem-solving: Share instances where you resolved customer concerns, investigated issues, and ensured timely delivery of orders.
- Express interest in employee ownership: Mention your enthusiasm for the ESOP and company culture during your interview.
Technical preparation
Master advanced Excel functions and data management.,Practice order entry system simulations.,Familiarize with logistics and shipping terminology.,Review MS Office Suite features thoroughly.
Behavioral questions
Describe handling a difficult customer inquiry.,How do you prioritize tasks and manage deadlines?,Give an example of maintaining organized records.,How do you communicate complex information clearly?
Frequently asked questions
- What are the key responsibilities of a Customer Support Representative I - National Accounts at Shorr Packaging?
- The Customer Support Representative I - National Accounts at Shorr Packaging is primarily responsible for performing administrative duties related to national accounts and customer service. This includes order entry, research, responding to inquiries about tracking, invoices, and freight exceptions, processing sales orders, expediting orders, verifying proof of deliveries, resolving customer concerns, setting up new customers, and maintaining electronic customer files.
- What qualifications are required for the Customer Support Representative I - National Accounts position at Shorr Packaging?
- To be considered for the Customer Support Representative I - National Accounts role at Shorr Packaging, you need a high school diploma or GED. You should also have at least 1+ years of related experience or training, strong organizational skills, and proficiency in MS Office, including Outlook, Word, Advanced Excel, and PowerPoint. Knowledge of logistics is preferred.
- Does Shorr Packaging offer work authorization sponsorship for the Customer Support Representative I - National Accounts role?
- No, Shorr Packaging does not provide work authorization sponsorship for the Customer Support Representative I - National Accounts position.
- What is the compensation for the Customer Support Representative I - National Accounts position at Shorr Packaging?
- The base pay range for the Customer Support Representative I - National Accounts position at Shorr Packaging is $23 to $25 per hour.
- What benefits does Shorr Packaging offer to its employees?
- Shorr Packaging offers a comprehensive benefits package that includes an Employee Stock Ownership Plan (ESOP), medical, dental, vision, and other insurance coverages, generous PTO (vacation, sick, and floating holidays), and a 401K plan with matching contributions. They also foster a team-based employee owner company culture.
- How does Shorr Packaging's employee ownership model impact the company culture?
- Shorr Packaging's employee ownership model, through its Employee Stock Ownership Plan (ESOP), fosters a strong 'Together, We Own It!' culture. This encourages a sense of shared responsibility, collaboration, and commitment among employees who are all invested in the company's success.
- What kind of experience is preferred for the Customer Support Representative I - National Accounts role?
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