Customer Service Representative
PFS - Professional Financial Services · Garner, NC
- On site
- Full-time
- $45,000 / year
- Garner, NC
Job highlights
- Assist customers with automobile financing needs.
- Handle customer service and problem resolution.
- Perform collections on delinquent accounts.
- Utilize communication and relationship-building skills.
- Opportunity for bonuses and career growth.
About the role
About the Role
Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative!
Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.
Responsibilities
You’ll know you are a successful Customer Service Representative when you:
- Provide outstanding customer service and problem resolution
- Perform collection activities on delinquent accounts
- Assist with insurance verifications
- Perform Welcome Calls
- Act as back up to our Administrative Assistant to receive loan payments and fund loans
- Perform Skip Tracking and other locate activities
Qualifications
You could be a great addition as Customer Service Representative if you have:
- Previous customer service and/or collections experience
- A valid state driver’s license, with an acceptable driver’s record
- Access to a reliable automobile for work use
What We Offer
Keep in mind that we provide:
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!
- Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
- Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story.
- TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
Come Begin Your Story! Apply Today!
Key skills/competency
- Customer Service
- Collections
- Communication Skills
- Problem Resolution
- Relationship Building
- Automobile Financing
- Loan Payments
- Insurance Verification
- Skip Tracking
- Administrative Support
Skills & topics
- Customer Service Representative
- Customer Service
- Collections
- Automobile Financing
- Problem Resolution
- Relationship Building
- Communication Skills
- PFS
- Financial Services
- Administrative Support
How to get hired
- Tailor your resume: Highlight customer service, collections, and communication skills relevant to the Customer Service Representative role.
- Craft a compelling cover letter: Express your enthusiasm for assisting customers with automobile financing and your ability to build relationships.
- Prepare for interviews: Be ready to discuss your customer service experience and problem-solving abilities.
- Showcase your reliability: Emphasize your valid driver's license and access to a reliable automobile.
Technical preparation
Behavioral questions
Frequently asked questions
- What kind of customer service experience is PFS looking for in a Customer Service Representative?
- PFS is looking for individuals with previous customer service experience, particularly in roles where building relationships and resolving issues were key. Experience in collections is also highly valued for this Customer Service Representative position.
- Does the Customer Service Representative role require travel?
- Yes, as a Customer Service Representative at PFS, you will need a valid state driver's license, acceptable driving record, and access to a reliable automobile, as the role involves assisting customers both over the phone and in person.
- What are the key responsibilities of a Customer Service Representative at PFS?
- Key responsibilities include providing outstanding customer service, performing collections on delinquent accounts, assisting with insurance verifications, performing welcome calls, and assisting with loan payments and funding.
- What benefits does PFS offer to its Customer Service Representatives?
- PFS offers an excellent benefits bundle including medical, dental, vision, life insurance, disability, profit sharing, 401k with company match, and paid time off. There is also potential for monthly bonuses.
- What growth opportunities are available for a Customer Service Representative at PFS?
- PFS emphasizes career growth, offering a pathway for individual career stories. They provide top-of-the-line training, including hands-on, online, and new hire orientation, to help employees build a solid foundation for advancement.
- How does PFS support its employees' development in the Customer Service Representative role?
- PFS is committed to employee development through comprehensive training programs that include hands-on experience, online modules, and new hire orientation, ensuring a solid foundation for success in the Customer Service Representative position.
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