Service of Process Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service of Process Team Lead based in United States.

This is a hands-on operational leadership role responsible for driving high-quality service of process performance across a demanding legal support environment.
You will lead a team responsible for managing workloads, meeting service-level commitments, and maintaining accuracy across day-to-day operations.
The role combines people leadership, vendor management, performance analytics, and complex issue resolution.
You will use operational data and KPIs to identify trends, address performance gaps, and continuously improve workflows.
You will also oversee relationships with process-serving partners and ensure service quality remains consistently high across markets.
With significant ownership over team results and client escalations, your decisions will have a direct impact on operational reliability and customer experience.
This opportunity is well suited to an experienced service of process professional who thrives in fast-paced environments and leads with accountability, precision, and a continuous-improvement mindset.