Associate Director, Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Client Success based in the United States.

This is a strategic client leadership role focused on building and expanding relationships with complex public sector healthcare organizations.
You will own high-value accounts end to end, with responsibility for retention, revenue growth, adoption, and long-term partnership value.
The role combines strategic account management, executive engagement, commercial planning, and measurable client outcomes.
You will serve as a trusted advisor to senior stakeholders across health systems, payers, and public sector organizations.
Success will require the ability to navigate sophisticated procurement processes, influence decision-makers, and identify opportunities for expansion.
You will collaborate closely with Product, Clinical, Marketing, and Operations teams to translate client needs into meaningful outcomes.
This is an opportunity to make a tangible impact in a mission-driven healthcare environment while helping shape strategic growth across the public sector.