Scale Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scale Customer Success Manager based in Canada.

This role is focused on driving customer adoption, retention, and expansion across a portfolio of accounts through scalable and data-driven Customer Success programs.
You will guide customers from onboarding through ongoing adoption, ensuring their objectives and desired outcomes are clearly understood and achieved.
The position combines Customer Success, Account Management, and operational expertise to proactively manage customer health and reduce churn.
You’ll work with customer champions and decision-makers to embed the platform, support training, and identify opportunities for broader adoption.
The role also involves leveraging digital programs, customer success platforms, CRM data, and scaled engagement strategies to manage accounts efficiently.
Success will be measured through strong renewals, customer advocacy, product adoption, and a target of 110% net revenue retention.
You’ll join a collaborative, global, remote-first environment where continuous improvement, ownership, and customer impact are highly valued.