Senior Associate Relations Business Partner
Edward Jones · Tempe, AZ
- On site
- Full-time
- $120,000 / year
- Tempe, AZ
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Subject: Interested in the Senior Associate Relations Business Partner role at Edward Jones
Hi Jamie — I came across the Senior Associate Relations Business Partner opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Edward Jones stood out because…
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Job highlights
- Serve as expert advisor on complex associate relations issues.
- Mitigate risk through skillful communication and actions.
- Train and develop Associate Relations colleagues.
- Collaborate across departments to drive firm strategy.
- Promote a fair and inclusive workplace environment.
About the role
About Edward Jones
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
What You'll Do
As part of the overall People Function, you will serve as the expert advisor and consultant to all levels of leadership, including Directors and General Partners, on highly complex and sensitive associate relations and business challenges that are not of a routine nature. The Senior Associate Relations Business Partner is responsible for producing high quality results that are communicated skillfully to mitigate risk to the firm. You will support department leadership in training and development of Associate Relations colleagues, leverage analytics, and insights to recognize case trends, and collaborate across internal Centers of Excellence and Business Human Capital to inform and influence solutions which enable the firm’s strategic priorities.
- Acts autonomously in leading, guiding, directing, and influencing firm Leaders and Associates through a broad spectrum of multifaceted interpersonal, business, and leadership challenges.
- Assesses and determines appropriate action based on the investigation of facts, circumstances, and input from all involved parties.
- Provides decisions and advises leaders how to execute outcomes, ranging from coaching, up to and including separation of employment.
- Frequently responsible for delivering outcomes directly to associates.
- Collaborates and coaches Associate Relations Business Partners in more complex situations to arrive at appropriate outcomes while developing the acumen of colleagues.
- Assists department leadership with the development of new Associate Relations Business Partners through onboarding, training, and coaching on the responsibilities and skills of the position.
- Promotes and enables a fair and inclusive workplace.
- Represents Edward Jones culture and values while also mitigating legal; federal, state, or municipal employment law; business; financial; regulatory; reputational; and associate experience risks.
- Responsible for constant and reliable evaluation of facts and circumstances, weighed against prior precedent and ever-changing employment laws, to create consistency and mitigate risk to the firm.
- Manages and resolves complex issues that are escalated by other COEs (Center of Excellence) (i.e., Compliance, Leaves/ADA, Business Human Capital, Public Relations, Managing Partners Office and Diversity Equity and Inclusion).
- Advises and collaborates with external entities and internal functions including but not limited to: Legal (internal and external counsel) Compliance, COEs, Business Leaders, Global Security and Local Law Enforcement, Regional Leadership and Divisional HR, EAP (Employee Assistance Program), and vendors.
- Represents the Associate Relations function on division and firm initiatives.
- Collaborates with cross-divisional leadership to set strategy focused on the associate experience and moments that matter throughout their career lifecycle.
- Testifies on behalf of the firm in legal proceedings alleging violations of employment law.
What Experience You'll Need
- Bachelor's degree and/or equivalent experience.
- 5+ years of experience in HR position with 2 years directly in employee relations, including:
- In-depth knowledge of employment law
- Strong business acumen with the ability to coach all levels of leadership independently
- Exceptional attention to detail, including written, verbal, and communication skills
- Proven investigative and problem-solving skills
- Highly organized with strong detail orientation and ability to manage multiple priorities
What Could Set You Apart
- PHR/SPHR certification preferred
Location & Work Arrangement
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.
About Our Culture
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Equal Opportunity Employer
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Compensation & Benefits
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Key skills/competency
- Associate Relations
- Human Resources
- Employment Law
- Leadership Coaching
- Investigation Skills
- Risk Mitigation
- Business Acumen
- Compliance
- Conflict Resolution
- Strategic HR Partnership
Skills & topics
- Senior Associate Relations Business Partner
- HR
- Human Resources
- Employee Relations
- Employment Law
- Business Partner
- Edward Jones
- Fortune 500
- Financial Services
- Leadership Coaching
- Investigation
- Risk Management
- St. Louis
- Tempe
- Hybrid Work
How to get hired
- Tailor your resume: Highlight your 5+ years of HR experience, including 2 years in employee relations and in-depth knowledge of employment law.
- Showcase your skills: Emphasize your business acumen, leadership coaching abilities, investigative and problem-solving skills, and organizational strengths.
- Quantify achievements: Whenever possible, use numbers to demonstrate the impact of your contributions in previous HR roles.
- Prepare for interviews: Be ready to discuss complex associate relations scenarios and how you would mitigate risk and promote a positive workplace.
- Highlight certifications: If you have a PHR/SPHR certification, be sure to mention it as it's preferred.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the application deadline for the Senior Associate Relations Business Partner role at Edward Jones?
- The application for the Senior Associate Relations Business Partner position at Edward Jones was anticipated to remain open for 30 days from June 1, 2026. However, it may close early due to a high volume of applicants. It's advisable to apply as soon as possible.
- What are the key responsibilities of a Senior Associate Relations Business Partner at Edward Jones?
- The Senior Associate Relations Business Partner serves as an expert advisor to leadership on complex associate relations and business challenges. Key responsibilities include mitigating risk, training colleagues, leveraging analytics for case trends, and collaborating across departments to support strategic priorities. This role involves autonomous leadership, decision-making, and representing the firm's culture and values while managing legal and reputational risks.
- What qualifications are required for the Senior Associate Relations Business Partner position?
- A Bachelor's degree or equivalent experience is required, along with 5+ years of HR experience, including at least 2 years directly in employee relations. Essential skills include in-depth knowledge of employment law, strong business acumen, the ability to coach leadership, exceptional attention to detail, and proven investigative and problem-solving abilities.
- Is a PHR/SPHR certification necessary for the Senior Associate Relations Business Partner role?
- While not strictly required, a PHR/SPHR certification is preferred for the Senior Associate Relations Business Partner position at Edward Jones. It can help distinguish your application and demonstrate a commitment to professional development in HR and employee relations.
- What is the work arrangement for this Senior Associate Relations Business Partner role?
- Candidates residing within a commutable distance of the Tempe, AZ or St. Louis, MO home office locations are expected to work in the office four days per week. This indicates a hybrid work arrangement for those near the specified office locations.
- What kind of benefits does Edward Jones offer its associates?
- Edward Jones offers a comprehensive benefits package including medical, dental, and vision insurance, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage. They also provide a 401k retirement plan, health savings accounts, paid holidays, vacation time, sick time, personal days, and a paid volunteerism day. An Employee Assistance Program is available to all associates.
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