Account Executive, SMB
Comcast · Antioch, TN
- On site
- Full-time
- $77,000 / year
- Antioch, TN
Job highlights
- Sell integrated communication solutions to SMBs.
- Develop business relationships and community ties.
- Exceed sales targets and drive revenue growth.
- Prospect new leads through various methods.
- Ensure superior customer experience and retention.
About the role
Account Executive, SMB
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary
Responsible for the sale of integrated communication structure to small-to-medium business customers. Develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy and keeps with Comcast's touchstones.Job Description
Core Responsibilities- Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services.
- Promotes the sale of bundled products to ensure the optimal solution for the customer.
- Sells with goals of exceeding departmental, financial and unit targets.
- Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
- Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
- Focuses on goal achievement and is results-driven.
- Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
- Retains customer base by delivering on the Comcast Credo. Ensures a superior customer experience.
- Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow-up skills.
- Prepares sales and activity reports as required.
- Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
- Promotes the sale of bundled products to ensure the optimal solution for the customer.
- Sells with goals of exceeding departmental, financial and unit targets.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Key skills/competency
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Communication; Critical Thinking Problem Solving; Resilience; Professional IntegritySkills & topics
- Account Executive
- Sales
- Small Business
- Medium Business
- SMB
- B2B Sales
- Communication Solutions
- Customer Relationship Management
- Lead Generation
- Sales Presentations
- Commission
- Comcast Business
How to get hired
- Tailor your resume: Highlight sales achievements and customer relationship skills relevant to SMB accounts.
- Showcase your sales skills: Emphasize experience in prospecting, presenting, and closing deals, especially with bundled products.
- Demonstrate business acumen: Mention any experience with competitive analysis, emerging technologies, or territory development.
- Prepare for behavioral questions: Be ready to discuss how you handle customer retention and problem-solving in sales scenarios.
- Understand Comcast's values: Align your application and interview responses with Comcast's operating principles and customer-centric approach.
Technical preparation
Study Comcast's communication products and services.,Practice creating sales presentations and product demonstrations.,Familiarize yourself with CRM software and sales reporting.,Understand current communication technology trends.
Behavioral questions
Describe a time you exceeded sales targets.,How do you build and maintain customer relationships?,How do you handle competitive sales situations?,Tell me about a challenging customer issue you resolved.
Frequently asked questions
- What is the target compensation for an Account Executive, SMB at Comcast?
- The Account Executive, SMB role at Comcast offers a base pay of $47,000.00, with a total target compensation of $77,000.00, which includes targeted commission. This structure is designed to reward high performance and successful sales.
- What are the primary responsibilities of an Account Executive, SMB at Comcast?
- The primary responsibilities include selling integrated communication solutions to small-to-medium businesses, developing customer relationships, exceeding sales targets, generating new leads through various prospecting activities, and ensuring a superior customer experience for retention.
- What is the required education and experience for the Account Executive, SMB position?
- A Bachelor's Degree is preferred, but Comcast also considers applicants with a combination of coursework and experience, or extensive related professional experience. Typically, 0-2 years of relevant work experience is required.
- How does Comcast support its sales employees in this role?
- Comcast provides competitive compensation, including base pay and targeted commission, along with best-in-class benefits designed to support employees physically, financially, and emotionally. They also emphasize continuous learning and development within their roles.
- What is the application window for the Account Executive, SMB job at Comcast?
- The application window is typically 30 days from the job posting date, though it may close sooner or later based on applicant volume. It's advisable to apply as soon as possible.
- What kind of customers will an Account Executive, SMB at Comcast be working with?
- You will be responsible for selling integrated communication solutions to small-to-medium business (SMB) customers. This involves understanding their unique needs and positioning Comcast's offerings as valuable solutions.
- Does Comcast offer career growth opportunities for an Account Executive, SMB?
- Yes, Comcast is a Fortune 50 leader with diverse business lines, offering a wide range of career opportunities. They encourage employees to fast-forward their careers within the company.
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