Business Office Manager
Brookdale · Vancouver, WA
- On site
- Full-time
- $75,000 / year
- Vancouver, WA
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Subject: Interested in the Business Office Manager role at Brookdale
Hi Avery — I came across the Business Office Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Brookdale stood out because…
✎ Personalized to your résumé after sign-up.
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
Job highlights
- Manage community business office operations.
- Lead staff engagement, development, and retention efforts.
- Ensure financial growth and regulatory compliance.
- Oversee resident billing, payroll, and vendor payments.
- Foster an inclusive and high-quality care environment.
About the role
Business Office Manager
Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Benefits Eligibility
Part And Full Time Benefits: Medical, Dental, Vision insurance, 401(k), Associate assistance program, Employee discounts, Referral program, Early access to earned wages for hourly associates (outside of CA), Optional voluntary benefits including ID theft protection and pet insurance.
Full Time Only Benefits: Paid Time Off, Paid holidays, Company provided life insurance, Adoption benefit, Disability (short and long term), Flexible Spending Accounts, Health Savings Account, Optional life and dependent life insurance, Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan, Tuition reimbursement.
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
- Leader primarily responsible for the business office operations of the community.
- Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
- Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
- Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
- Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
- Responsible for overseeing payroll process to ensure that associates are paid correctly.
- Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis.
- Supports an inclusive community culture.
- Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis.
- Minimum of three years related experience and/or training.
- Previous managerial and office setting experience preferred.
- May also directly supervise another department.
Brookdale is an equal opportunity employer and a drug-free workplace.
About Us
Brookdale is a Great Place to Be:
- Gracious hospitality and neighborliness for our residents and families.
- Home-like feel and all-around comfort for residents and visiting family members.
- Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
- Industry leader in clinical care.
- Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
- Extensive corporate support including a robust training program.
Key skills/competency
- Business Office Operations
- Staff Engagement and Retention
- Financial Management
- Regulatory Compliance
- Communication Skills
- Billing and Collections
- Payroll Processing
- Vendor Management
- Team Leadership
- Office Administration
Skills & topics
- Business Office Manager
- Office Management
- Financial Operations
- Team Leadership
- Healthcare Administration
- Community Operations
- Staff Management
- Billing
- Payroll
- Brookdale
How to get hired
- Tailor your resume: Highlight your experience in office management, financial operations, and team leadership. Quantify achievements whenever possible to showcase your impact.
- Craft a compelling cover letter: Express your passion for Brookdale's mission and clearly articulate how your skills align with the Business Office Manager role.
- Prepare for interviews: Be ready to discuss your experience in managing budgets, leading teams, and resolving operational challenges. Research Brookdale's values and culture.
- Showcase your leadership potential: Emphasize your ability to attract, engage, develop, and retain associates, demonstrating your commitment to creating a positive work environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Business Office Manager at Brookdale?
- The Business Office Manager at Brookdale is primarily responsible for overseeing all business office operations within a community. This includes managing staff engagement and retention, supporting profitable growth and regulatory compliance, ensuring effective communication, overseeing resident billing and collections, managing payroll, and processing vendor payments. They play a key role in fostering an inclusive community culture.
- What educational background and experience are required for the Business Office Manager position at Brookdale?
- Brookdale requires an Associate's degree (A.A.) or equivalent from a two-year college or technical school. However, additional years of related experience can be substituted on a year-for-year basis. A minimum of three years of related experience and/or training is necessary, with previous managerial and office setting experience being preferred.
- What career advancement opportunities are available for a Business Office Manager at Brookdale?
- Brookdale offers significant career advancement opportunities for Business Office Managers. They can explore new career paths in roles such as Director of Financial Services, Human Resources Managers, and Executive Directors, indicating a strong focus on internal growth and professional development within the company.
- What benefits does Brookdale offer to its associates?
- Brookdale offers a comprehensive benefits package that varies by employment status. Full-time associates typically receive Medical, Dental, Vision insurance, 401(k), Paid Time Off, Paid holidays, life insurance, disability insurance, tuition reimbursement, and more. Part-time associates also have access to many of these benefits, with specific eligibility detailed by employment status. They also offer early access to earned wages for hourly associates (outside CA).
- How does Brookdale support diversity and inclusion in the workplace?
- Brookdale is recognized for its commitment to diversity and inclusion, having been named one of America's Greatest Workplaces for Diversity by Newsweek in 2024 and 2025. They actively encourage applications from veterans, transitioning military personnel, and military spouses, and offer support for associates seeking U.S. citizenship through fee advancement for naturalization applications.
- What is the application window for the Business Office Manager position at Brookdale?
Similar roles
Open positions we recommend based on this role.