Business Office Manager
Brookdale · Vancouver, WA
- On site
- Full-time
- $65,000 / year
- Vancouver, WA
✓ Hiring manager found for this role
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Business Office Manager
Brookdale · Vancouver, WA
Avery Quinn
Hiring Manager · h•••••@ibmwjb.fa.ocs.oraclecloud.com
✍️ Your intro emailReady to send
Subject: Interested in the Business Office Manager role at Brookdale
Hi Avery — I came across the Business Office Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Brookdale stood out because…
🔒 Unlock to read & send
✎ Personalized to your résumé after sign-up.
$1 once
Just this hiring manager
Best value
$9/mo
Unlimited — any job, anywhere
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
View the original posting ↗
Not recommended alone — most applicants never hear back.
Job highlights
- Lead community business office operations.
- Attract, engage, and retain qualified associates.
- Support profitable growth and compliance.
- Manage resident billing and vendor payments.
- Oversee payroll and ensure accurate payments.
About the role
Business Office Manager
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.
Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in positions such as Director of Financial Services, Human Resources Managers and Executive Directors.
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part And Full Time Benefits Eligibility
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Responsibilities
- Leader primarily responsible for the business office operations of the community.
- Responsible for attracting, engaging, developing and retaining the community associates necessary to provide high quality care and personalized services to our residents, while minimizing the use of premium labor (in conjunction with HR department in a CCRC).
- Supports Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
- Ensures effective communication with associates, residents, families, vendors and other visitors to the community.
- Ensures that residents are properly billed for services provided and leads the timely collection of receivables.
- Responsible for overseeing payroll process to ensure that associates are paid correctly.
- Ensures that vendor invoices for goods or services to the community are billed appropriately and are processed for payment on a timely basis.
- Supports an inclusive community culture.
- Associates degree (A. A.) or equivalent from two-year college or technical school required; or additional years of experience can be substituted for the education requirement on a year-for-year basis.
- Minimum of three years related experience and/or training.
- Previous managerial and office setting experience preferred.
- May also directly supervise another department.
About Us
Brookdale is a Great Place to Be:
- Gracious hospitality and neighborliness for our residents and families.
- Home-like feel and all-around comfort for residents and visiting family members.
- Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
- Industry leader in clinical care.
- Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
- Extensive corporate support including a robust training program.
Key skills/competency
- Business Office Operations
- Community Engagement
- Associate Retention
- Financial Management
- Operational Compliance
- Regulatory Requirements
- Client Relations
- Payroll Processing
- Vendor Management
- Team Leadership
Skills & topics
- Business Office Manager
- Office Management
- Financial Management
- Human Resources
- Operations Management
- Healthcare Administration
- Staff Leadership
- Billing
- Payroll
- Customer Service
- Brookdale
- Senior Living
- Management
- Administrator
- Community Operations
How to get hired
- Tailor your resume: Highlight your management, office operations, and financial experience. Quantify achievements in billing, payroll, and associate retention.
- Showcase your leadership: Emphasize your ability to attract, engage, and retain staff in your application and during interviews.
- Understand Brookdale's mission: Research their commitment to residents, associates, and diversity. Align your experience with their values and focus on 'Making Lives Better.'
- Prepare for behavioral questions: Be ready to discuss your experience managing office operations, resolving conflicts, and supporting a positive work culture.
Technical preparation
Master office software: MS Office Suite.,Practice financial reconciliation and reporting.,Review payroll systems and processes.,Study billing and accounts receivable.
Behavioral questions
How do you attract and retain staff?,Describe your billing and collections experience.,How do you handle vendor invoice disputes?,How do you foster an inclusive culture?
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities of a Business Office Manager at Brookdale?
- As a Business Office Manager at Brookdale, your primary role is to lead the business office operations of the community. This includes attracting, engaging, developing, and retaining associates, supporting the Executive Director in driving growth and compliance, managing resident billing and collections, overseeing payroll, and ensuring timely vendor payments. You will also play a crucial role in fostering an inclusive community culture.
- What qualifications are required for the Business Office Manager position at Brookdale?
- A minimum of an Associate's degree (or equivalent from a two-year college or technical school) is required, though additional years of experience can substitute for education on a year-for-year basis. You'll need at least three years of related experience and training. Previous managerial and office setting experience is preferred.
- What career advancement opportunities are available for a Business Office Manager at Brookdale?
- Brookdale offers significant career advancement opportunities. Business Office Managers can explore new careers in positions such as Director of Financial Services, Human Resources Managers, and Executive Directors, supporting your professional growth within the company.
- What benefits does Brookdale offer to its Business Office Managers?
- Brookdale offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) program, employee discounts, and a referral program. Full-time employees also receive Paid Time Off, paid holidays, company-provided life insurance, and tuition reimbursement, among other benefits. Temporary associates are not benefits-eligible but can participate in the 401(k) program.
- How does Brookdale support its employees' professional development and well-being?
- Brookdale is committed to helping associates become their best selves. They offer opportunities for career growth through professional development and ongoing programs focused on overall health and wellness. This includes comprehensive health insurance, retirement plans, and support for personal well-being.
- Is Brookdale a diverse and inclusive workplace?
- Yes, Brookdale has been recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. They actively support an inclusive community culture and encourage applications from veterans, transitioning active duty military personnel, and military spouses.
Similar roles
Open positions we recommend based on this role.