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ZoomInfo Technologies LLC

Customer Solutions Analyst II

ZoomInfo Technologies LLC · Bethesda, Maryland, United States; Vancouver, Washington, United States; Waltham, Massachusetts, United States

Posted about 2 months ago

or apply directly on ZoomInfo Technologies LLC's site. We never take the application ourselves.

Is this posting real?

This role has been open
53 days
ZoomInfo Technologies LLC's roles stay open a median of 45 days
Reposted
No
Salary listed
No
13% of ZoomInfo Technologies LLC's roles list one
Ghost-job risk at ZoomInfo Technologies LLC
high
66 stale, 4 reposted of 132 open
Hiring momentum
193 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-26

Measured from postings appearing on and disappearing from ZoomInfo Technologies LLC's own greenhouse board since 2026-08-03. Full hiring picture for ZoomInfo Technologies LLC.

About this role

As a GTM Customer Solutions Analyst at ZoomInfo, you will leverage your technical expertise to support customers by diagnosing and resolving complex issues related to the ZoomInfo product suite. Your role involves managing high-priority support cases, collaborating with internal teams, and creating resources to enhance the support organization. You will also mentor junior team members and contribute to cross-functional initiatives, ensuring a seamless customer experience throughout the post-sale journey.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ZoomInfo Technologies LLC as an employer.

What you need

  • 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment
  • Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.)
  • Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation
  • Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
  • Proven track record of taking initiative — independently identifying problems, building solutions, and driving improvements without being directed
  • Ability to manage multiple high-priority projects simultaneously with strong organizational skills and attention to detail

Nice to have

  • Prior experience using or supporting ZoomInfo products
  • Familiarity with data enrichment, intent data, or B2B sales intelligence platforms
  • Experience writing internal documentation, knowledge base content, or support playbooks
  • Proficiency in SQL or data querying for troubleshooting data-related issues
  • Experience with ticketing platforms such as Zendesk, Salesforce Service Cloud, or similar

What you get

  • Comprehensive Medical, Dental, Vision
  • Eligibility for Future Equity Awards
  • 401k Matching (50% of the first 7% of your contribution)
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on a Care.com membership
  • Virgin Pulse Wellness Program

Worth weighing

  • No specific salary listed, but a range of $49,000 - $77,000 is mentioned
  • Position is hybrid, requiring a minimum of three days per week in the office
  • High-impact role may require managing multiple complex issues simultaneously

Summarised from ZoomInfo Technologies LLC's posting. Read the full original.

Listed by ZoomInfo Technologies LLC on their greenhouse job board, last confirmed open on 2026-09-26. PitchMeAI is not the employer.

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