Application Support Analyst
Wilson Elser - Business & Legal Professionals · New York, New York
Posted about 2 months ago
or apply directly on Wilson Elser - Business & Legal Professionals's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 56 days Wilson Elser - Business & Legal Professionals's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 0% of Wilson Elser - Business & Legal Professionals's roles list one
- Ghost-job risk at Wilson Elser - Business & Legal Professionals
- high 71 stale, 2 reposted of 73 open
- Hiring momentum
- 127 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Wilson Elser - Business & Legal Professionals's own greenhouse board since 2026-08-03. Full hiring picture for Wilson Elser - Business & Legal Professionals.
About this role
The Application Support Analyst at Wilson Elser is responsible for supporting, maintaining, and monitoring critical systems used by the firm. This role involves resolving user issues, providing Tier 2 application support, training users, managing access permissions, and ensuring compliance with information governance policies. The analyst will also engage in continuous improvement efforts and collaborate with IT management on application strategies.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wilson Elser - Business & Legal Professionals as an employer.
What you need
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
- Minimum 3 years of relevant hands-on experience in application support or legal technology systems
- Experience supporting legal platforms such as iManage Cloud, the Intapp Risk Management Suite, and Litera One
- Proficiency in Microsoft 365 and common integrations for document and email management
- Strong understanding of ITIL/ITSM frameworks and best practices for incident, problem, and change management
- Excellent customer service skills
Nice to have
- Relevant industry certifications (iManage, ITIL, ISO 27001, or other IT certifications)
- Familiarity with litigation support, e-discovery, and docketing platforms
- Experience with ethical walls, legal holds, lateral transfers, and new business intake processes
- Familiarity with legal financial systems such as Aderant Expert
- Proficient in collaboration platforms such as Box, Dropbox, SharePoint Online, and Microsoft Teams
What you get
- 401(k) retirement savings plan
- Medical, dental, vision, disability, and life insurance
- Outstanding benefits package including 401k match and generous PTO plan
- Ample opportunities for professional development and advancement
- Access to corporate discount plans
Worth weighing
- No specific mention of remote work options
- Role heavily focused on user support and may not involve much development or advanced technical work
- Salary range provided is $85,000 — $105,000, which may vary based on individual circumstances
Summarised from Wilson Elser - Business & Legal Professionals's posting. Read the full original.
Listed by Wilson Elser - Business & Legal Professionals on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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