or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
The Product Operations Specialist 3 at Twilio will support the phone number operations team by assisting customers with porting phone numbers, procuring short codes, and addressing inquiries via email. The role involves troubleshooting issues, mentoring team members, and ensuring smooth operations while managing customer escalations and maintaining documentation. This position requires working in rotational shifts and interacting frequently with technical teams to implement process improvements.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- Ability to work in rotational shifts 18:30 - 3:30AM or 21:00- 6:00 IST
- Thorough, organized, and detail-oriented
- Experience of 3 - 7 years
- Advanced email writing skills
- Experience handling international escalations (voice, chat, and email)
- International stakeholder handling experience
Nice to have
- Knowledge of Looker queries and reporting
- Experience creating dashboards in Tableau
- Running SQL queries
- Knowledge of Zendesk
- Familiarity with JIRA
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Worth weighing
- No specific salary range mentioned
- Remote-first work with occasional in-person requirements
- Role involves handling customer escalations which may be stressful
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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