or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
As a Fraud Operations Specialist at Twilio, you will be responsible for investigating and analyzing cases of fraud and abuse on the communications platform. Your role involves identifying bad actors, understanding fraudulent behavior, and recommending solutions to prevent future incidents. You will work in a fast-paced environment, utilizing various tools to protect customers and minimize false positives.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- Previous experience in customer service or customer facing role requiring effective and empathetic communication
Nice to have
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding APIs and related technologies
- 1-2 years experience working in a queue based/contact center environment
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Worth weighing
- Remote work with occasional in-person meetings required
- No specific salary mentioned
- Role may involve high-pressure situations due to the nature of fraud investigations
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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