Customer Success Manager, Mid-Market
Triple Whale · United States
Posted 7 days ago · $110,000- $115,000
or apply directly on Triple Whale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Triple Whale's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 67% of Triple Whale's roles list one
- Ghost-job risk at Triple Whale
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Triple Whale's own greenhouse board since 2026-08-03. Full hiring picture for Triple Whale.
About this role
As a Customer Success Manager at Triple Whale, you will support Mid-Market ecommerce clients by managing relationships and leading program strategies in a consultative manner. Your role involves collaborating with various teams to maximize client value, forecasting revenue, and developing tailored success plans based on customer goals. You will also analyze customer usage, manage renewals, and contribute to enhancing the overall customer experience.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Triple Whale as an employer.
What you need
- Previous experience servicing customers in the ecomm space
- Ability to thrive in a dynamic, fast paced startup environment
- Superb written and verbal communication skills
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top notch service to clients
- Detail-oriented, capable of handling multiple responsibilities at once
What you get
- Base Compensation Range: $110,000- $115,000
Worth weighing
- Candidates are prioritized based on East Coast location or ability to work during EST hours
- No additional benefits or perks listed beyond salary
Summarised from Triple Whale's posting. Read the full original.
Listed by Triple Whale on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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