Customer Success Manager, Mid-Market
Triple Whale · US Remote (EST)
Posted 8 days ago · $110,000- $115,000
or apply directly on Triple Whale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Triple Whale's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 67% of Triple Whale's roles list one
- Ghost-job risk at Triple Whale
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Triple Whale's own greenhouse board since 2026-08-03. Full hiring picture for Triple Whale.
About this role
As a Customer Success Manager at Triple Whale, you will support Mid-Market ecommerce clients by managing relationships and advising on marketing strategies and product functionalities. Your role involves collaborating with various teams to ensure client success, forecasting revenue, and developing tailored success plans based on customer goals. You will also analyze customer usage, lead discussions on product needs, and contribute to enhancing the overall customer experience.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Triple Whale as an employer.
What you need
- Previous experience servicing customers in the ecomm space
- Experience from a SaaS environment
- Superb written and verbal communication skills
- Ability to thrive in a dynamic, fast paced startup environment
- Excellent computer skills and tech savvy
- Service-oriented and passionate about providing top notch service to clients
What you get
- Base Compensation Range: $110,000- $115,000
- Equal opportunity employer
- Commitment to creating an inclusive environment
Worth weighing
- No specific details on career advancement opportunities
- Fast-paced startup environment may require adaptability to frequent changes
Summarised from Triple Whale's posting. Read the full original.
Listed by Triple Whale on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Triple Whale
- Technical Product Support SpecialistRemote- US
- Business Operations ManagerNew York, NY, Hybrid, 3 days in office
- Customer Success Manager, GrowthRaleigh-NC, Columbus-OH, Remote-US
- Implementation Manager, Enterprise PSTRemote- US West Coast
- Implementation Manager, Mid-Market PSTRemote- US, West Coast
- Marketing ScientistRemote- US
- Marketing ScientistUnited Kingdom
- Customer Success Manager, Mid-MarketUnited States