or apply directly on Triple Whale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Triple Whale's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 67% of Triple Whale's roles list one
- Ghost-job risk at Triple Whale
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Triple Whale's own greenhouse board since 2026-08-03. Full hiring picture for Triple Whale.
About this role
As an Enterprise Technical Product Support Specialist at Triple Whale, you will provide dedicated technical support to key enterprise accounts, helping them navigate complex issues related to their data stack and e-commerce operations. Your role involves owning customer interactions from start to finish, utilizing AI tools like Moby to enhance support, and collaborating closely with various internal teams to ensure customer success. You will also contribute to knowledge sharing and identify patterns in customer feedback to improve the overall service experience.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Triple Whale as an employer.
What you need
- 3+ years of experience in customer support, technical support, customer success, solutions, or another client-facing technical role
- 1+ year supporting enterprise or mid-market SaaS accounts, ideally in martech, analytics, attribution, or ecommerce
- Technical proficiency with dashboards, data reasoning, API responses, and basic logs
- Investigative and problem-solving mindset
- Strong interest in customer outcomes and willingness to learn their business
- Composure under pressure with enterprise accounts
Nice to have
- SQL fluency
What you get
- Base Compensation Range: $65,000 - $80,000
Worth weighing
- Role involves high-stakes support for sophisticated enterprise customers
- Fast-paced environment may require quick adaptation and decision-making
- No specific mention of remote work policies beyond the role being remote
- Compensation range reflects minimum and maximum target salaries across U.S. locations
Summarised from Triple Whale's posting. Read the full original.
Listed by Triple Whale on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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