Customer Success Manager, Growth
Triple Whale · Raleigh-NC, Columbus-OH, Remote-US
Posted 15 days ago · $84,000 - $94,000
or apply directly on Triple Whale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Triple Whale's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 67% of Triple Whale's roles list one
- Ghost-job risk at Triple Whale
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 25 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Triple Whale's own greenhouse board since 2026-08-03. Full hiring picture for Triple Whale.
About this role
As a Customer Success Manager on the Growth team at Triple Whale, you'll manage a high-volume portfolio of eCommerce brands, guiding them through the onboarding lifecycle and ensuring they effectively utilize the platform. Your role involves technical setup, customer training, troubleshooting integrations, and driving retention and satisfaction through proactive communication and support. You'll also identify upsell opportunities and contribute to improving the overall customer experience.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Triple Whale as an employer.
What you need
- Experience supporting customers in the eCommerce or marketing technology space, ideally within a SaaS environment
- Demonstrated comfort with technical setup and configuration
- Familiarity with the eCommerce marketing stack including Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking
- Prior high-volume customer success, customer support, or SDR experience
- Superb written and verbal communication skills
- Strong organizational skills
What you get
- Base Compensation Range: $84,000 - $94,000
Worth weighing
- Role is technically demanding and requires comfort with complex setups
- High-volume customer management may lead to a fast-paced, high-pressure environment
- No specific mention of additional benefits or perks beyond salary
Summarised from Triple Whale's posting. Read the full original.
Listed by Triple Whale on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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