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Toast

Manager Enablement, Sr. Program Manager

Toast · Remote

Posted 14 days ago

or apply directly on Toast's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Toast's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Toast's roles list one
Ghost-job risk at Toast
low
0 stale, 57 reposted of 346 open
Hiring momentum
625 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.

About this role

The Manager Enablement, Sr. Program Manager at Toast is responsible for developing and managing training and enablement programs for people managers in Customer Care and Customer Success. This role involves strategic program management, governance, and the integration of AI tools to enhance coaching and performance metrics. The position requires collaboration with senior leadership to align on manager development strategies and ensure effective onboarding and continuous growth for managers.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.

What you need

  • 5-8 years of experience delivering high-impact enablement, training infrastructure, leadership development curriculum, or performance coaching strategies within a fast-paced SaaS, Fintech, or fast-growth tech environment
  • Demonstrated ability as a senior leader to align cross-functional VP and Director-level stakeholders, manage massive programmatic changes, and drive process discipline across fragmented teams
  • Proven domain expertise navigating both transactional/queue-based operational environments (Customer Care/Support) and relationship-driven commercial environments (Customer Success/Account Management)
  • A strong portfolio of work demonstrating the ability to take an ambiguous, loosely defined objective and turn it into a scalable, repeatable corporate program
  • Bachelor’s degree required, with an advanced degree in Adult Learning, Organizational Development, or a related discipline highly preferred
  • Power-user familiarity with modern customer stacks, learning tools, and data analytics dashboards (e.g., Salesforce, CRMs, LMS tools, and AI platform assistants)

Nice to have

  • Ability to leverage AI technology to deliver and measure proven learning impact, moving beyond traditional completion rates to extract deep leader performance insights
  • Proven ability to leverage AI to analyze complex leadership learning opportunities, recommend and gain buy-in on the right solution for complicated business needs, and follow through to completion
  • Prior experience managing managers and coaching coaches, as a force multiplier across a multi-team organization
  • Prior experience working within the restaurant and/or tech space, or a deep personal understanding of restaurant operations and hospitality
  • Self-motivated disposition with a relentless 'fixer' mindset—the ability to see the big picture and solve root-cause problems rather than immediate symptoms

Worth weighing

  • No specific benefits listed in the posting
  • Base salary range provided but starting salary depends on skills, experience, and geographic location
  • Role involves significant responsibility and influence over training and development programs, which may lead to high visibility within the organization

Summarised from Toast's posting. Read the full original.

Listed by Toast on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Toast

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