or apply directly on Toast's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Toast's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Toast's roles list one
- Ghost-job risk at Toast
- low 0 stale, 57 reposted of 346 open
- Hiring momentum
- 625 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.
About this role
As a Manager of Customer Care for Payroll at Toast, you will lead a team of Customer Care Specialists in Chennai, focusing on providing exceptional support for the Toast Payroll & Tax product. Your responsibilities include coaching and developing team members, monitoring performance metrics, resolving customer escalations, and collaborating with cross-functional teams to enhance customer experience and operational efficiency.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.
What you need
- 7+ years of experience in customer service, customer support, or customer success roles
- 3+ years of experience leading teams
- Experience supporting or leading customer support teams for Payroll, Tax, HRIS, Financial, Accounting, or SaaS products
- Working knowledge of U.S. payroll operations and compliance
- Strong operational leadership skills
- Strong analytical, coaching, and problem-solving skills
Nice to have
- Experience supporting the restaurant, hospitality, retail, or point-of-sale (POS) industry
- Experience participating in new product launches or operational readiness initiatives
- Exposure to Lean, Six Sigma, Kaizen, or other continuous improvement methodologies
- Experience facilitating calibration sessions and coaching workshops
- Working knowledge of workforce management and capacity planning principles
Worth weighing
- 24/7 rotational shifts may impact work-life balance
- Focus on coaching and performance management may require strong leadership skills
- Fast-paced SaaS environment may lead to high-pressure situations
Summarised from Toast's posting. Read the full original.
Listed by Toast on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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