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Toast

Customer Success Manager

Toast · London, England, United Kingdom

Posted 12 days ago

or apply directly on Toast's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Toast's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Toast's roles list one
Ghost-job risk at Toast
low
0 stale, 57 reposted of 346 open
Hiring momentum
625 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.

About this role

The Customer Success Manager at Toast is responsible for fostering relationships with a diverse portfolio of restaurant clients to ensure their success with Toast's product suite. This role involves driving customer retention and expansion through consultative engagement, product recommendations, and strategic business reviews. The CSM will also analyze product usage, facilitate customer demos, and manage escalations while collaborating with internal teams.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.

What you need

  • 4+ years of Account Management experience, responsible for customer satisfaction and business operations
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills

Nice to have

  • 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
  • Experience managing customer in Mid-Market, Top SMB, or Enterprise segments
  • Experience working in the tech industry or for a SAAS company
  • Experience with Salesforce CRM, MS Office, G-Suite, and Slack

Worth weighing

  • The role requires spending 1 day a week onsite with customers and 1 day in the London office, with flexibility for remote work.
  • The job involves a significant amount of relationship management and consultative selling, which may not suit all candidates.
  • No specific salary or benefits details are provided in the posting.

Summarised from Toast's posting. Read the full original.

Listed by Toast on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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