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Toast

Customer Care Expert, Enterprise

Toast · Omaha, NE

Posted 26 days ago

or apply directly on Toast's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
Toast's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Toast's roles list one
Ghost-job risk at Toast
low
0 stale, 57 reposted of 346 open
Hiring momentum
625 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.

About this role

As a Customer Care Expert for Enterprise at Toast, you will provide advanced technical support to complex enterprise clients, including corporate restaurant brands and national franchises. Your daily responsibilities will involve troubleshooting a variety of technical issues, managing inbound case traffic across multiple channels, and communicating effectively with both restaurant staff and corporate stakeholders. You will also support the de-escalation of difficult customer situations and collaborate with various teams to resolve customer issues.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.

What you need

  • 2-4 years of experience in a Technical Support role responsible for customer satisfaction
  • Ability to quickly learn Toast's product suite
  • Solid foundational understanding of how software, hardware, and networks interact
  • Good communication and organizational skills
  • Experience managing multichannel (phone, chat, email) support

Nice to have

  • Business to business technical support
  • High level of product knowledge of POS hardware
  • Open to schedules that may include weekends, holidays and nights

Worth weighing

  • Training is 8-10 weeks on-site with no PTO allowed during that period
  • You will be expected to be in the office 2 days a week post-training
  • The starting pay rate is fixed at $25 per hour with no range provided

Summarised from Toast's posting. Read the full original.

Listed by Toast on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Toast

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