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Toast

Community Manager, Consumer

Toast · Boston, MA

Posted 28 days ago · Previously reposted

or apply directly on Toast's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
Toast's roles stay open a median of 42 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Toast's roles list one
Ghost-job risk at Toast
low
0 stale, 57 reposted of 346 open
Hiring momentum
625 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Toast's own greenhouse board since 2026-08-03. Full hiring picture for Toast.

About this role

As the Community Manager for Toast's consumer brand, you will be responsible for building and maintaining the brand's organic social presence across platforms like Instagram and TikTok. This role involves creating engaging content, moderating community interactions, and collaborating with various teams to ensure a distinct consumer voice that resonates with everyday diners. You will also monitor community sentiment and growth metrics to refine strategies and enhance engagement.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Toast as an employer.

What you need

  • 3+ years of experience in community management, organic social, or social content roles—ideally for a consumer-facing (B2C) brand or app.
  • Ability to write in a human voice that earns engagement and familiarity with Instagram, TikTok, and emerging platforms.
  • Hands-on experience building and growing an organic social presence from the ground up.
  • Strong instincts for internet and hospitality culture; ability to explain why something resonates.
  • Experience moderating online communities and managing engagement at scale with sound judgment on tone and community safety.
  • Self-starter comfortable operating in ambiguity and shaping an evolving function.

Nice to have

  • Experience growing the consumer brand or community for a marketplace, mobile app, or local/hospitality business.
  • Familiarity with community and social management tools and analytics platforms.
  • Hands-on content creation skills—short-form video, photography, or editing.
  • Experience working alongside a distinct B2B brand or managing multiple brand voices in parallel.
  • Experience in startups and/or companies experiencing hypergrowth.

What you get

  • Base salary range of $83,000 — $133,000 USD, determined by skills, experience, and location.
  • Total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
  • Hybrid work model that fosters in-person collaboration while valuing individual needs.

Worth weighing

  • No specific mention of the company's tech stack or tools used for community management.
  • The role emphasizes building from the ground up, which may involve ambiguity and evolving responsibilities.
  • The focus on organic growth suggests a potential lack of immediate resources or established processes.
  • No detailed information on the company's culture beyond a general commitment to inclusivity and employee growth.

Summarised from Toast's posting. Read the full original.

Listed by Toast on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Toast

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