PitchMeAI Jobs
RD Station

Analista de Customer Success em Escala Júnior | RD Station (Remoto) afirmativa para pessoas com deficiência

RD Station · Remoto, Brasil

Posted 27 days ago

or apply directly on RD Station's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
RD Station's roles stay open a median of 33 days
Reposted
No
Salary listed
No
0% of RD Station's roles list one
Ghost-job risk at RD Station
moderate
4 stale, 4 reposted of 15 open
Hiring momentum
45 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from RD Station's own greenhouse board since 2026-08-03. Full hiring picture for RD Station.

About this role

The role involves managing a portfolio of approximately 400 clients within the Smart Accounts team, focusing on customer success in a scalable manner. Responsibilities include executing personalized customer journeys, monitoring health indicators to reduce churn, and collaborating with various teams to enhance customer experience. The position emphasizes data-driven digital support and proactive engagement strategies to ensure client retention and revenue expansion.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of RD Station as an employer.

What you need

  • Experiência anterior em Customer Success ou atendimento em empresa SaaS, com foco em retenção e gestão de riscos
  • Capacidade de gerenciar múltiplos clientes e produtos em escala, utilizando métricas como NRC, MRR Churn, MRR Expansion, cobertura de base e Health Score
  • Conhecimento em produtos SaaS e integração entre eles para entrega de valor ao cliente
  • Familiaridade com ferramentas de videoconferência (Zoom, Google Meet)
  • Habilidade analítica para diagnóstico de cenários estratégicos e desenho de soluções

Nice to have

  • Experiência em modelo de CS em escala
  • Conhecimento em RD Station Marketing, RD CRM e RD Conversas
  • Familiaridade com plataformas como Power BI, Salesforce, Service Cloud e Gainsight
  • Capacidade de explorar ferramentas de Inteligência Artificial para escalar iniciativas de engajamento e identificar riscos
  • Experiência com atendimento remoto e uso avançado de automações

Worth weighing

  • No salary listed
  • The role requires managing a significant number of clients, which may imply a high workload
  • The position emphasizes a data-driven approach, which may require strong analytical skills
  • Experience with specific tools and platforms may be necessary for success in this role

Summarised from RD Station's posting. Read the full original.

Listed by RD Station on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at RD Station

All 15 open roles at RD Station →