Customer Care Manager — French Market - fixed-term contract

Qonto · Barcelona

Posted 14 days ago

or apply directly on Qonto's site. We never take the application ourselves.

Is this posting real?

This role has been open: 14 days
Reposted: No
Salary listed: No
Ghost-job risk at Qonto: low
Hiring momentum: 92 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Qonto's own lever board since 2026-08-04. Full hiring picture for Qonto.

About this role

As a Customer Care Manager for the French market at Qonto, you will enhance the quality of frontline Customer Care operations by providing Level 2 support, conducting quality analysis, and coaching external partner Team Leads. Your role involves resolving complex customer cases, improving support processes, and collaborating with Product and Tech teams to address potential product issues.

Our read on this posting2.6out of 5

benefits: 1/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Qonto as an employer.

What you need

At least 2 years of experience in Customer Care, Customer Support or Customer Operations
Comfortable handling complex customer cases, investigations or Level 2 escalations
Experience reviewing support quality, coaching colleagues or delivering structured and actionable feedback
Analytical and pragmatic problem-solving skills
Fluent in French
Comfortable using tools such as Zendesk, Excel and Notion or their equivalents

Nice to have

Experience in fintech, payments, SaaS or another complex product environment

Worth weighing

Fixed-term contract may imply limited job security
Role combines hands-on support with coaching, which may not suit all candidates
No specific salary or benefits mentioned in the posting

Summarised from Qonto's posting. Read the full original.

Listed by Qonto on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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