Customer Care Agent Deutschland (m/w/d)

Qonto · Belgrade

Posted about 3 months ago

or apply directly on Qonto's site. We never take the application ourselves.

Is this posting real?

This role has been open: 81 days
Reposted: No
Salary listed: No
Ghost-job risk at Qonto: high
Hiring momentum: 92 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-24

Measured from postings appearing on and disappearing from Qonto's own lever board since 2026-08-04. Full hiring picture for Qonto.

About this role

As a Customer Care Agent for Germany, you will assist German entrepreneurs and freelancers with complex inquiries related to payment services and account management. Your responsibilities include handling challenging customer cases, providing support for payment-related questions, prioritizing VIP escalations, utilizing knowledge bases efficiently, and contributing to process improvements based on customer inquiries.

Our read on this posting2.2out of 5

benefits: 2/5
freshness: 1/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Qonto as an employer.

What you need

At least one year of experience in a customer-oriented role, ideally in the finance or service sector
Fluent German with excellent grammar, spelling, and punctuation; good English skills required
Demonstrated customer orientation and empathy, especially in difficult situations
Detail-oriented with a focus on precision, particularly in cases with legal implications
Ability to remain calm and solution-oriented under high ticket volume

What you get

Varied and challenging cases from day one, including garnishments and compliance checks
Direct impact on customer experience and involvement in product and process improvements
Work within an established Customer Care organization with clear structures and regular team-building events
Flexibility to work remotely in Serbia with two office days per week in Belgrade

Worth weighing

No salary listed
The role involves complex cases, not just first-level support, which may require a higher skill level
The position reports to a manager with significant experience and a clear understanding of the German market

Summarised from Qonto's posting. Read the full original.

Listed by Qonto on their lever job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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