Customer Onboarding Officer - German market 🇩🇪

Qonto · Belgrade

Posted about 3 months ago

or apply directly on Qonto's site. We never take the application ourselves.

Is this posting real?

This role has been open: 81 days
Reposted: No
Salary listed: No
Ghost-job risk at Qonto: high
Hiring momentum: 92 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-10-24

Measured from postings appearing on and disappearing from Qonto's own lever board since 2026-08-04. Full hiring picture for Qonto.

About this role

As a KYCB Officer for the German market, you will be part of the Customer Onboarding Team, assisting German entrepreneurs with company formation, account opening, and account validation. Your role involves handling complex onboarding inquiries, providing clear and timely responses, prioritizing urgent cases, utilizing knowledge bases for accurate information, and contributing to process improvements based on customer feedback.

Our read on this posting2.2out of 5

benefits: 2/5
freshness: 1/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Qonto as an employer.

What you need

At least one year of experience in a customer-oriented role, ideally in finance, operations, or services
Fluent German with excellent grammar, spelling, and punctuation; good English skills required
Empathetic, professional, and solution-oriented communication skills, especially in challenging situations
Detail-oriented with careful work, particularly in regulated processes like KYC/KYB validations
Ability to remain calm under pressure, prioritize tasks, and stay solution-focused

What you get

Flexibility with two office days per week in Belgrade, otherwise remote in Serbia
Work in an established onboarding organization with clear structures and defined escalation paths
Engage in complex, regulated processes with direct regulatory relevance

Worth weighing

No salary listed
The role involves handling complex regulatory processes which may require a steep learning curve
The position is based in Belgrade with remote work options, which may affect team dynamics

Summarised from Qonto's posting. Read the full original.

Listed by Qonto on their lever job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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