or apply directly on Prove's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Prove's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 77% of Prove's roles list one
- Ghost-job risk at Prove
- high 6 stale, 2 reposted of 13 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Prove's own greenhouse board since 2026-08-03. Full hiring picture for Prove.
About this role
The Senior Director of Global Customer Support at Prove is responsible for defining and executing the company's global support strategy, overseeing both US-based and offshore support teams. This role involves driving improvements in customer experience, managing vendor relationships, and implementing AI and automation to enhance support operations. The director will also collaborate with various departments to ensure alignment with customer needs and operational excellence.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Prove as an employer.
What you need
- 12–15+ years of progressive leadership experience in enterprise technical support, customer operations, or customer success within global SaaS, fintech, identity, or complex cloud API environments
- 5+ years of experience leading multi-tier global support organizations at the Director or Senior Director level
- Proven success managing distributed teams across the US as well as offshore delivery centers or third-party outsourcing (BPO) partners
- Strong technical depth in enterprise SaaS software, API integrations, cloud environments, and contact center technology ecosystems
- Demonstrated ability to build, analyze, and optimize core support KPIs, root-cause models, and cost-per-ticket metrics
- Exceptional verbal and written presentation skills with experience delivering operational reviews to C-suite stakeholders and enterprise clients
Nice to have
- Master’s or MBA preferred
What you get
- Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
- Modern Health for financial, mental, and physical wellness
- 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
- Unlimited Vacation and Flexible hours
- Comprehensive medical benefits for you and your family
- Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
Worth weighing
- No specific salary listed, only that it will be determined by various factors including location and experience
- The role involves managing both US and offshore teams, which may require flexibility in working hours
- The position requires a strong focus on AI and automation, which may imply a shift in traditional support roles
Summarised from Prove's posting. Read the full original.
Listed by Prove on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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