or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
The Professional Services Engineer at NiCE is responsible for delivering specialized expertise and solutions for NiCE products, particularly in implementing and optimizing AI-driven applications for enterprise contact centers. This role involves technical implementation, project management, and business consulting, requiring interaction with clients to understand their needs and provide tailored solutions. The position also includes mentoring project teams and translating technical concepts into business terms.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- Bachelor’s degree in a technical or business field or equivalent work experience
- 2+ years of professional experience, with 1+ years in digital channels or AI software applications
- Proven expertise in technical configuration and programming of AI and contact center technologies
- Experience with CRM integrations, APIs, and other ecosystem technologies
- Familiarity with best practices for contact center operations and KPIs
Nice to have
- Familiarity with generative AI models, NLU techniques, and automation principles
- Understanding of industry trends and emerging technologies in AI and digital customer engagement
- Analytical and inquisitive mindset
- Team-oriented with strong interpersonal skills
- Early adopter of innovative technologies
What you get
- Hybrid work model (2 days in office, 3 days remote)
- Opportunities for internal career growth across multiple roles and locations
Worth weighing
- No specific salary or benefits details provided
- Role involves both technical and business responsibilities, which may require a diverse skill set
- Mentorship responsibilities may add to workload
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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