Relationship Manager
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Posted 14 days ago
or apply directly on Mercury's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Mercury's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 2% of Mercury's roles list one
- Ghost-job risk at Mercury
- high 26 stale, 1 reposted of 60 open
- Hiring momentum
- 92 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mercury's own greenhouse board since 2026-08-03. Full hiring picture for Mercury.
About this role
The Relationship Manager role involves working closely with startups to help them adopt Mercury's financial products and ensure a positive customer experience. Daily responsibilities include managing a portfolio of accounts, building relationships with startup teams, executing engagement playbooks, and collaborating with cross-functional teams to improve customer satisfaction. The position requires strong communication skills and a customer-first mindset, with a focus on account growth and retention.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mercury as an employer.
What you need
- 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management
- Experience working with founders or early-stage teams
- Ability to manage a large book of accounts with automation and playbooks
- Strong communication skills and responsiveness across Slack, email, and in-person events
- Customer-first, process-driven mindset
- Operational rigor of strong documentation, proactive communication, and project management
Nice to have
- Series 65 license
- CFP
- CFA charterholder
What you get
- Base salary
- Equity (stock options/RSUs)
- Competitive salary and equity ranges
- Salary based on experience, expertise, geographic location, and internal pay equity
Worth weighing
- Role involves high-volume account management which may be challenging
- Fast-paced environment may not suit everyone
- No specific mention of remote work flexibility outside the United States
Summarised from Mercury's posting. Read the full original.
Listed by Mercury on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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