Director of Client Success
Lyra Technology Group · Naperville, IL
Posted 12 days ago · $110,000–$120,000
or apply directly on Lyra Technology Group's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Lyra Technology Group's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 81% of Lyra Technology Group's roles list one
- Ghost-job risk at Lyra Technology Group
- high 9 stale, 1 reposted of 16 open
- Hiring momentum
- 28 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lyra Technology Group's own greenhouse board since 2026-08-03. Full hiring picture for Lyra Technology Group.
About this role
The Director of Client Success at Lyra Technology Group will focus on client retention and revenue expansion after the sale. This role involves building trusted relationships with clients, translating technology into business value, and leading strategic discussions to enhance client engagement and satisfaction. The director will also be responsible for developing processes that ensure repeatable client success and managing a team to achieve defined performance metrics.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyra Technology Group as an employer.
What you need
- 5+ years of experience in account management, client success, or a comparable B2B client-facing role, with experience in an MSP or IT services
- Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals
- Ability to hold strategic, forward-looking conversations with C-suite and executive stakeholders
- Experience building or improving operational processes within a team or department
- Working knowledge of technology roadmapping, business reviews, and white space analysis
- Proficiency with HubSpot or comparable CRM
Nice to have
- Direct experience with tools like ScalePad Lifecycle Insights, MyITProcess or similar
- ConnectWise or PSA experience preferred
What you get
- Targeted base compensation of $110,000–$120,000
- Total compensation expected to reach approximately $130,000–$140,000
- Hybrid work model with regular in-person client meetings
Worth weighing
- No specific mention of company culture or values
- The role is heavily focused on client retention and growth rather than traditional account management or sales functions
- Expectations for travel and in-person client meetings may require flexibility
Summarised from Lyra Technology Group's posting. Read the full original.
Listed by Lyra Technology Group on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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