or apply directly on Forter's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Forter's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 21% of Forter's roles list one
- Ghost-job risk at Forter
- high 26 stale, 0 reposted of 38 open
- Hiring momentum
- 56 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Forter's own greenhouse board since 2026-08-03. Full hiring picture for Forter.
About this role
As an Enterprise Customer Success Manager at Forter, you will play a crucial role in ensuring customer satisfaction and driving renewals and expansions. Your day-to-day responsibilities will include training clients on Forter’s technology, conducting business reviews, generating upsell opportunities, and maintaining strong relationships with client executives. You will also collaborate with internal teams to communicate client needs and provide insights to enhance Forter’s offerings.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Forter as an employer.
What you need
- 3-4 years of post-live, client-facing Account Management / Customer Success experience in the Japanese Market
- Fluent Japanese and English Language skills
- Experience leading monthly and quarterly business reviews with client executives
- Experience communicating client business objectives or issues to internal leadership
- Experience collaborating with internal Product, R&D, and/or operations teams
- Experience enabling and training clients on company UX
Nice to have
- Experience in a SaaS startup environment
- Experience in the payments, fraud, or finance industry
What you get
- Competitive salary and bonus plan
- Restricted Stock Units (RSUs)
- Private health insurance, including vision and dental coverage
- Half day Fridays, every Friday
Worth weighing
- No salary listed
- Role requires fluency in both Japanese and English
- Experience in a specific market (Japanese Market) is mandatory
- Fast-paced environment may not suit everyone
Summarised from Forter's posting. Read the full original.
Listed by Forter on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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