or apply directly on Flipdish's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Flipdish's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Flipdish's roles list one
- Ghost-job risk at Flipdish
- high 8 stale, 1 reposted of 18 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Flipdish's own greenhouse board since 2026-08-03. Full hiring picture for Flipdish.
About this role
As a Technical Customer Support Agent at Flipdish, you will be responsible for managing complex customer issues and providing high-touch support for key accounts. Your role includes coordinating remote installations, troubleshooting technical problems, and mentoring Tier 1 agents. You will work closely with various teams to ensure customer satisfaction and improve support processes.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flipdish as an employer.
What you need
- At least one year of experience in customer support, technical support, service operations, or a similar customer-facing role
- Experience handling complex technical issues and customer escalations in a fast-paced environment
- Ability to remain calm and take ownership in urgent situations
- Experience coaching or mentoring less-experienced colleagues
- Fluent communication in English, both verbal and written
- Ability to produce accurate case notes and escalation summaries
Nice to have
- Experience supporting SaaS, point-of-sale, payments, restaurant technology, food delivery, or hospitality products
- Experience with POS hardware, printers, tablets, networking, integrations, or remote device troubleshooting
- Experience using Intercom, Salesforce, Jira, or similar CRM and support tools
- Experience supporting enterprise, strategic, or key accounts
- Familiarity with SLAs, incident severity levels, customer satisfaction metrics, quality assurance, root-cause analysis, technical documentation, or support training
What you get
- 24 days annual leave + public holidays + company days
- Private healthcare: OPD + IPD coverage
- Company-provided pick-and-drop service
- Quarterly team meet-ups and company events
Worth weighing
- Role operates on a seven-day shift rota, including evenings and weekends
- Expectations for high ownership and accountability in resolving complex issues
- Fast-paced environment may require managing multiple complex cases simultaneously
Summarised from Flipdish's posting. Read the full original.
Listed by Flipdish on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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