Technical Support Engineer - West Coast
Fireblocks · United States
Posted about 3 months ago · $90,000 to $95,000
or apply directly on Fireblocks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Fireblocks's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- Yes 36% of Fireblocks's roles list one
- Ghost-job risk at Fireblocks
- high 71 stale, 2 reposted of 78 open
- Hiring momentum
- 106 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Fireblocks's own greenhouse board since 2026-08-03. Full hiring picture for Fireblocks.
About this role
As a Technical Support Engineer at Fireblocks, you will be the first point of contact for customers, providing exceptional support in the cryptocurrency and DeFi space. Your role involves resolving complex issues, collaborating with internal teams, and ensuring customer satisfaction through effective communication and problem-solving. You will work a fixed schedule from Wednesday to Sunday, with a focus on delivering technical support for Fireblocks' SaaS platform.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fireblocks as an employer.
What you need
- 1 - 2 years of experience in a customer support or similar role
- Strong troubleshooting skills
- Exceptional written and verbal communication skills
- Proven ability to build strong relationships with customers
- A customer-first mindset
- Demonstrated experience in managing and resolving complex issues
Nice to have
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors
- Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash
- Understanding of blockchain technologies and cryptographic principles
- Proven ability to work collaboratively in a team-oriented environment
What you get
- Base salary range of $90,000 to $95,000
- Target bonus
- Competitive equity grant
- Generous benefits
Worth weighing
- 24/7 schedule including weekends and holidays
- Training period may involve rotating weekend shifts
- Hours are subject to change based on business needs
- No salary listed for candidates hired at or near the top of the pay range
Summarised from Fireblocks's posting. Read the full original.
Listed by Fireblocks on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
More roles at Fireblocks
- Data Analytics AI EngineerNew York
- Business Solutions Director, PaymentsLondon
- Sales Director, PaymentsSeattle, Washington, United States
- Technology Alliances DirectorNew York
- Senior SecOps ExpertSingapore
- Senior Web Engineer, MarketingNew York
- Solutions Architect, AMERNew York
- Associate General Counsel, Crypto ServicesWashington, District of Columbia, United States