or apply directly on Fireblocks's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 79 days Fireblocks's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 36% of Fireblocks's roles list one
- Ghost-job risk at Fireblocks
- high 71 stale, 2 reposted of 78 open
- Hiring momentum
- 106 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Fireblocks's own greenhouse board since 2026-08-03. Full hiring picture for Fireblocks.
About this role
As a Technical Support Engineer at Fireblocks, you will be part of a newly formed APAC Support team, tackling complex issues in the DeFi and Web 3.0 space. Your role involves providing real-time support, troubleshooting, and collaborating with various teams to ensure customer queries are handled professionally. The position requires working in a 24/7 environment, with shifts primarily during the APAC timezone, including potential weekend coverage.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fireblocks as an employer.
What you need
- At least 3-5 years experience as a Technical Support Engineer or similar role
- Ability to work under high pressure and troubleshoot effectively
- Work ethics and ability to work unorthodox hours if needed
- API implementation and debugging skills
- Excellent communication skills in both oral and written forms
- Excellent troubleshooting and analytical skills
Nice to have
- BS/BA degree in Computer Science or equivalent field
- Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
- Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
- Understanding of cryptographic algorithms utilized by public blockchain networks
- Mandarin or another language depending on your actual customer base (Korean, Japanese, Bahasa)
What you get
- Paid overtime for working on major holidays
Worth weighing
- 24/7 support environment may require unorthodox hours including weekends
- No night shifts, but early start times may be challenging for some
Summarised from Fireblocks's posting. Read the full original.
Listed by Fireblocks on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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