Lead Production Support Engineer
Evismart · BGC, Taguig, Philippines
Posted about 3 months ago · Previously reposted
or apply directly on Evismart's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Evismart's roles stay open a median of 82 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 10% of Evismart's roles list one
- Ghost-job risk at Evismart
- high 20 stale, 1 reposted of 20 open
- Hiring momentum
- 28 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Evismart's own greenhouse board since 2026-08-03. Full hiring picture for Evismart.
About this role
The Lead Application Support Engineer will serve as the primary incident commander during night hours, ensuring that any issues with the Autopilot platform are addressed swiftly and effectively. This role involves monitoring the platform's health, maintaining consistency in processes between day and night shifts, and training a backup team member to assist during night incidents. The engineer will also collaborate closely with the DevOps team to enhance infrastructure stability and automate problem detection.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Evismart as an employer.
What you need
- Experience as an individual contributor in a technical support or incident response role (SaaS, platform operations, or similar)
- Ability to make decisions under pressure without managerial oversight
- Willingness to be the primary owner of night incidents
- Basic knowledge of service restarts, log review, and ticketing systems (Jira)
- Ability to teach and delegate effectively to a peer
- Clear and calm communication skills during live incidents
Worth weighing
- Role requires working night shifts consistently
- No direct management responsibilities, but significant ownership of incident response
- Limited deep DevOps expertise required, focus is on immediate incident resolution
- Structured 90-day ramp-up period before full independent night ownership
Summarised from Evismart's posting. Read the full original.
Listed by Evismart on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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