or apply directly on DataGrail's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days DataGrail's roles stay open a median of 19 days
- Reposted
- No
- Salary listed
- No 0% of DataGrail's roles list one
- Ghost-job risk at DataGrail
- high 3 stale, 0 reposted of 8 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DataGrail's own greenhouse board since 2026-08-03. Full hiring picture for DataGrail.
About this role
As a Technical Success Engineer at DataGrail, you will be the first point of contact for technical support, handling customer inquiries, investigating bugs, and ensuring technical implementations are successful. You will collaborate with Customer Success, Engineering, and Product teams, maintain documentation, and contribute to AI-driven workflows to enhance support efficiency. Your role will involve multitasking and addressing various technical issues while communicating effectively with customers and team members.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DataGrail as an employer.
What you need
- Strong technical background from an engineering, technical support, or implementation role.
- Familiarity with at least one programming language, ideally Ruby on Rails, with the ability to write scripts to diagnose issues.
- Ability to reproduce an issue, gather technical context from a non-technical customer, and dig through logs to paint a complete picture for Engineering.
- Strong written communicator, comfortable working directly with customers via email or Zoom, able to translate technical issues into clear guidance for both customers and engineers.
- Comfortable being pulled in multiple directions at once, able to multitask and shift between competing high-priority issues throughout the day.
- Comfortable operating in ambiguity, asking good questions, and experimenting with new approaches as the support function matures.
Nice to have
- Experience with REST APIs and authentication protocols such as SAML and SSO.
- Experience with logging and observability tools such as Datadog or Sentry.
- Familiarity with AWS or cloud infrastructure basics.
- Familiarity with SQL and analytics.
What you get
- Equity
- Health, dental & vision insurance plans
- Remote-first working environment
- 401k savings plan
- Parental leave
- Wellness benefits
Worth weighing
- No specific mention of required certifications or degrees.
- The role involves handling multiple high-priority issues, which may lead to a demanding work environment.
- The compensation range is provided, but final compensation is based on qualifications and competencies, which may vary significantly.
Summarised from DataGrail's posting. Read the full original.
Listed by DataGrail on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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