or apply directly on DataGrail's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days DataGrail's roles stay open a median of 19 days
- Reposted
- No
- Salary listed
- No 0% of DataGrail's roles list one
- Ghost-job risk at DataGrail
- high 3 stale, 0 reposted of 8 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DataGrail's own greenhouse board since 2026-08-03. Full hiring picture for DataGrail.
About this role
As an IT Service Manager at DataGrail, you will independently manage IT and business systems operations for a remote workforce, focusing on endpoint management, identity, and SaaS applications. Your role involves providing hands-on technical support, managing vendor relationships, and building automation and self-service tools to enhance efficiency. You will collaborate closely with the Security team to ensure ISO compliance and evolve the IT function from reactive support to a modern, automated operation.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DataGrail as an employer.
What you need
- Proven, senior-level experience independently owning a distributed, remote-first IT environment
- Hands-on experience administering MDM platforms and Apple hardware and OS
- Strong understanding of identity and access management tools
- Experience building or maturing security and compliance controls
- Comfort executing on security initiatives designed by others
- A track record of automating manual IT workflows through scripting or self-service tooling
Nice to have
- ISO 27001 certification or direct experience supporting an ISO audit
- Prior IT experience in a regulated industry or another SaaS company handling sensitive data
What you get
- Equity
- Health, dental & vision insurance plans
- Remote-first working environment
- 401k savings plan
- Parental leave
- Wellness benefits
Worth weighing
- No specific mention of team size or structure
- Role involves significant autonomy which may require strong self-management skills
- Compensation range provided but final amount depends on various factors
Summarised from DataGrail's posting. Read the full original.
Listed by DataGrail on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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