Senior Manager, Information Technology
Customer.io · Americas Remote
Posted 21 days ago · $158,000 - $180,000
or apply directly on Customer.io's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Customer.io's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 89% of Customer.io's roles list one
- Ghost-job risk at Customer.io
- high 18 stale, 0 reposted of 28 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.
About this role
The Senior Manager of Information Technology will lead and scale internal technology operations, overseeing IT infrastructure and managing a small team. This hands-on role involves collaborating with various stakeholders to enhance IT processes, security, and employee experience while ensuring a reliable tech environment for a distributed team.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.
What you need
- 7+ years of experience in IT
- Experience leading or mentoring others in a team environment
- Strong player-coach mindset
- Experience working in high-growth or startup environments
- Solid understanding of modern IT systems and tooling (e.g., IDP, MDM, EDR, VPN, DLP)
- Experience supporting or partnering on compliance and security frameworks (e.g., SOC 2, ISO 27001)
What you get
- Salary range of $158,000 - $180,000 USD depending on experience
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Worth weighing
- Role requires both leadership and hands-on execution
- Focus on compliance and security frameworks may imply a structured environment
- Position involves working with a small team, which may limit upward mobility
Summarised from Customer.io's posting. Read the full original.
Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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