or apply directly on Customer.io's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Customer.io's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 83% of Customer.io's roles list one
- Ghost-job risk at Customer.io
- high 28 stale, 0 reposted of 35 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Customer.io's own greenhouse board since 2026-08-03. Full hiring picture for Customer.io.
About this role
The Contract IT Specialist role at Customer.io involves providing tier 1-2 IT support, managing employee lifecycle workflows, maintaining identity and access management, and ensuring compliance with SOC 2, ISO, and HIPAA standards. This hands-on position requires responsiveness and a customer-service mindset, as you will be addressing various IT needs in a fully remote, SaaS-first environment.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Customer.io as an employer.
What you need
- 3+ years in IT support, systems administration, or IT operations
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta or similar), SSO, and role-based access
- Strong troubleshooting on macOS (Windows a plus)
- Excellent documentation and communication skills
Nice to have
- Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
- Comfort using scripting or workflow tools to knock out repetitive tasks
What you get
- Contracted engagement at $46–54/hr USD, depending on experience
- Estimated 3-month term with potential to convert to full-time based on performance and business need
Worth weighing
- Role is contract-based with potential for full-time conversion, which may depend on performance and business needs
- No specific mention of benefits beyond hourly pay
- Remote work environment may require strong self-management skills
Summarised from Customer.io's posting. Read the full original.
Listed by Customer.io on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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