or apply directly on Box's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Box's roles stay open a median of 73 days
- Reposted
- No
- Salary listed
- No 0% of Box's roles list one
- Ghost-job risk at Box
- high 144 stale, 19 reposted of 153 open
- Hiring momentum
- 235 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Box's own greenhouse board since 2026-08-03. Full hiring picture for Box.
About this role
The Partner Customer Success Manager at Box Japan will focus on enhancing customer success through both high-touch and partner customer success strategies. Responsibilities include developing success plans for enterprise and mid-market customers, coaching partner CSMs, monitoring customer health, and collaborating with various teams to ensure a consistent customer experience. The role requires proactive problem-solving in a dynamic environment, aiming to drive digital transformation and improve customer outcomes.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Box as an employer.
What you need
- 5+ years of experience in customer success, account management, channel management, or related SaaS roles
- Proven track record of leading customer outcomes such as adoption, renewals, value realization, risk mitigation, or expansion
- Experience building strategies, programs, processes, or operating models in environments without a complete playbook
- Strong structured problem-solving, project management, stakeholder management, and executive communication skills
- Ability to interpret customer data and usage patterns, transforming insights into action
- Business-level or fluent Japanese and working English communication skills
Nice to have
- Experience with channel partners, system integrators, distributors, or partner-led go-to-market models
- Experience in coaching or enabling customer success teams, partners, or customer-facing professionals
- Experience managing enterprise and mid-market customers in a hybrid portfolio
- Knowledge of content management, collaboration, security, workflow, AI, or digital transformation use cases
- Experience using Salesforce or equivalent customer success platforms, Tableau, or other analytics tools
Worth weighing
- No salary listed
- The role requires working in the office at least three days a week, emphasizing in-person collaboration
- The environment is described as evolving with undefined answers, which may require a high degree of adaptability
Summarised from Box's posting. Read the full original.
Listed by Box on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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