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Box

Customer Success Manager, Public Sector

Box · Austin, TX

Posted 23 days ago

or apply directly on Box's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
Box's roles stay open a median of 38 days
Reposted
No
Salary listed
No
0% of Box's roles list one
Ghost-job risk at Box
high
54 stale, 19 reposted of 153 open
Hiring momentum
235 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Box's own greenhouse board since 2026-08-03. Full hiring picture for Box.

About this role

As a Customer Success Manager on the Public Sector team at Box, you will act as a trusted advisor to Federal, State, and Local agencies, helping them adopt and maximize the use of Box's content management platform. Your role involves guiding customers through onboarding, redesigning workflows, and leveraging AI to achieve measurable business outcomes. You will collaborate with various internal teams to ensure customer needs are met and to drive adoption of new technologies and processes.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Box as an employer.

What you need

  • 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
  • Experience working with enterprise customers and engaging with senior stakeholders and executives
  • Demonstrated ability to translate customer needs into practical solutions and business outcomes
  • Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
  • Solid hands-on experience with modern AI platforms and tools
  • Strong communication and storytelling skills

What you get

  • Eligible for equity and benefits

Worth weighing

  • No specific salary details beyond the range provided
  • Role requires in-office presence at least 3 days a week
  • Focus on public sector may limit exposure to other industries

Summarised from Box's posting. Read the full original.

Listed by Box on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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