or apply directly on BitGo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days BitGo's roles stay open a median of 82 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 38% of BitGo's roles list one
- Ghost-job risk at BitGo
- high 40 stale, 5 reposted of 40 open
- Hiring momentum
- 49 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from BitGo's own greenhouse board since 2026-08-03. Full hiring picture for BitGo.
About this role
As a Technical Support Engineer at BitGo, you will provide high-level assistance to clients through various communication channels, addressing technical inquiries and issues. You will be responsible for triaging and escalating unresolved problems, maintaining communication with customers, and developing playbooks. The role requires participation in an on-call rotation and managing multiple inquiries simultaneously, all while ensuring a high standard of client experience.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BitGo as an employer.
What you need
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a technical support role, preferably in financial institutions
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Familiarity with Google apps, Slack, JIRA, Linear, Freshdesk, and AI tools
- Technical troubleshooting experience and comfort with command-line interfaces
What you get
- Competitive salary
- IT equipment support for work
- Meal and commute allowance
- Medical Insurance
- Attractive Well-being allowance
- Snacks provided in the Bangalore office
Worth weighing
- Role requires onsite work in Bangalore office
- Weekend working hours from 4:30 AM IST to 4:30 PM IST
- Fast-paced environment undergoing significant growth
Summarised from BitGo's posting. Read the full original.
Listed by BitGo on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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