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Appian Corporation

Lead Strategist, Customer Success Strategy and Operations

Appian Corporation · McLean, Virginia

Posted about 3 months ago

or apply directly on Appian Corporation 's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Appian Corporation 's roles stay open a median of 80 days
Reposted
No
Salary listed
No
1% of Appian Corporation 's roles list one
Ghost-job risk at Appian Corporation
high
155 stale, 8 reposted of 158 open
Hiring momentum
257 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Appian Corporation 's own greenhouse board since 2026-08-03. Full hiring picture for Appian Corporation .

About this role

The Lead Strategist for Customer Success Strategy and Operations at Appian will oversee the development and enhancement of customer satisfaction programs and strategic initiatives that enhance the customer experience. This role involves collaborating with various teams to create frameworks for measuring customer health, designing operational programs, and leveraging data to drive improvements in customer engagement and satisfaction. The position requires a strong focus on strategy, operational excellence, and cross-functional collaboration, with a commitment to fostering a culture of continuous improvement.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Appian Corporation as an employer.

What you need

  • 8+ years of experience in Customer Success Strategy, Success Management at Scale, Customer Success Management Operations or a related function, with at least 3 years in a role within an enterprise SaaS environment.
  • Demonstrated track record of owning and scaling customer success programs at a strategic level (e.g., health scoring frameworks, customer satisfaction programs, lifecycle strategy, risk mitigation).
  • Proven ability to design and launch net-new programs from the ground up; identifying unmet needs, building the business case, and translating ideas into structured, scalable initiatives that deliver measurable outcomes.
  • Exceptional analytical and data strategy skills, able to architect measurement frameworks and translate complex datasets into executive-ready narratives and organizational action.
  • Proven experience in high-performing teams; comfortable managing through ambiguity and driving change across a high performing organization.
  • Ability to influence senior stakeholders, present with clarity, and drive alignment across functions.

Nice to have

  • Experience in a Chief Customer Office or equivalent CCO-aligned function.
  • Experience as a Customer Success Management for Enterprise Customers
  • Familiarity with process automation software and Appian.
  • MBA or advanced degree in Business, Data Analytics, or a related field.

What you get

  • 401(k) plan with company match
  • Flexible time off
  • Paid parental leave
  • Medical, dental, and vision plans
  • Life insurance
  • Disability insurance

Worth weighing

  • The role requires in-person attendance 4-5 days a week, which may not suit all candidates.
  • The salary range is broad ($125,000 - $250,000), and actual compensation will depend on various factors, which may lead to uncertainty for candidates.
  • The position emphasizes a high level of collaboration and influence across multiple departments, which may require strong interpersonal skills.

Summarised from Appian Corporation 's posting. Read the full original.

Listed by Appian Corporation on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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