Customer Success Manager
Appian Corporation · McLean, Virginia
Posted about 2 months ago · Previously reposted
or apply directly on Appian Corporation 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 72 days Appian Corporation 's roles stay open a median of 80 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 1% of Appian Corporation 's roles list one
- Ghost-job risk at Appian Corporation
- high 155 stale, 8 reposted of 158 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Appian Corporation 's own greenhouse board since 2026-08-03. Full hiring picture for Appian Corporation .
About this role
As an Enterprise Platform Advisor at Appian, you will act as a strategic advisor to C-level executives, helping them leverage the company's AI-Powered Process Automation platform to enhance their operations. Your role involves governing account strategy, driving platform adoption, mitigating risks, and formulating value cases for software investments. You will collaborate closely with clients to ensure they achieve their business goals through effective use of technology solutions.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Appian Corporation as an employer.
What you need
- Minimum of a Bachelor’s degree from an accredited institution, ideally in a technical or analytical field
- 10+ years of combined experience in technology, enterprise account strategy, or technical consulting
- Proven ability to act as a trusted advisor and drive measurable business value for enterprise customers
- Demonstrable understanding of large-scale enterprise platforms and system integration
- Strong operational organization, project management skills, and experience with Agile software development practices
- Willingness to travel an average of 20% annually to engage in-person with strategic customers
Nice to have
- 5+ years of dedicated experience within customer success management, program management, account management, or executive advisory services
- Direct hands-on experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS)
- Strong foundational understanding of advanced data architecture or enterprise architecture frameworks
What you get
- 401(k) plan with company match
- Flexible time off
- Paid parental leave
- Medical, dental, and vision plans
- Life insurance
- Disability insurance
Worth weighing
- In-person work is required 4-5 days a week, which may not suit all candidates
- The role involves significant responsibility in managing complex client relationships and technical risks
- No specific mention of remote work flexibility
- Salary range is broad, and actual compensation depends on various factors
Summarised from Appian Corporation 's posting. Read the full original.
Listed by Appian Corporation on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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