PitchMeAI Jobs
Alma

Customer Care Officer

Alma · Lille, Nord, France

Posted 13 days ago

or apply directly on Alma's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Alma's roles stay open a median of 27 days
Reposted
No
Salary listed
No
0% of Alma's roles list one
Ghost-job risk at Alma
moderate
7 stale, 5 reposted of 21 open
Hiring momentum
31 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Alma's own greenhouse board since 2026-08-03. Full hiring picture for Alma.

About this role

As a Customer Care Officer at Alma, you will ensure a smooth experience for merchants and consumers by providing support and resolving complex requests. Your responsibilities will include managing customer inquiries via email and phone, overseeing debt collection actions, onboarding new merchants, and contributing to process improvements. The role is based in Lille with some remote work and occasional weekend shifts.

Our read on this posting2.8out of 5
benefits
3/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Alma as an employer.

What you need

  • Strong written and verbal communication skills in French and English
  • Customer-oriented, empathetic, and solution-driven attitude
  • Organized and rigorous work ethic
  • Autonomous and resourceful problem-solving skills
  • Comfortable working in a fast-growing environment

Nice to have

  • A first experience in customer support, operations or similar roles

What you get

  • Health insurance fully covered for you and your family
  • Meal vouchers (Swile)
  • Sustainable mobility package
  • Choice of laptop (Mac or Windows)
  • Regular team events and internal talks

Worth weighing

  • Occasional weekend shifts may be required (approximately twice per quarter)
  • Role involves handling complex requests which may be challenging
  • Fast-growing environment may require adaptability

Summarised from Alma's posting. Read the full original.

Listed by Alma on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Alma

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Apply to a Customer Care Officer position at Alma - Jobs near me at Lille, Nord, France