Is Resume.io Legit? A Review of the Platform

When searching for online resume builders, many job seekers wonder: is resume.io legit? With countless platforms promising professional results and easy-to-use tools, it's natural to be skeptical, especially when subscription fees and billing practices come into play. Resume.io has been around since 2012 and was acquired by Talent in 2021, serving users across more than 25 countries. This review examines the platform's features, pricing, user feedback, and common concerns to help you determine whether Resume.io is a trustworthy option for your job search.

Overview: What You Need to Know

What Do Trustpilot Reviews Reveal?

Resume.io maintains a 4.3 out of 5 rating on Trustpilot based on over 55,000 reviews as of February 2026. This substantial volume provides a reliable picture of user experiences.

What Users Like

• Professional templates that help resumes pass ATS screening systems
• Intuitive design that makes resume creation straightforward and efficient
• AI-powered content suggestions that overcome writer's block
• Quick turnaround for producing polished, professional documents

Common Complaints

• Misleading "free" marketing, users feel blocked by paywalls after investing time
• Unexpected charges after trial period ends
• Difficult cancellation process described as "intentionally complicated"
• Limited customer support with no live chat or phone options

One reviewer noted that "ATS accuracy is possibly the only real high value item," while another appreciated how the platform made their CV "compatible with ATS filters." However, pricing complaints are frequent: "Filled out a whole resume after being promised a free resume to download and at the end of it they beg for money."

What Are People on Reddit Saying?

Reddit discussions present a more critical perspective. A February 2026 thread in r/Resume titled "Resumeio is a scam" indicates strong negative views from some users. While Reddit tends to attract users with negative experiences, the concerns typically center around subscription management and unexpected charges rather than the quality of the resume builder itself. The platform is legitimate in providing the service it advertises, but billing transparency remains a significant issue.

Pricing Plans and Subscription Options

Resume.io offers three pricing tiers with important distinctions:

• Free Plan: One resume and cover letter using the basic Vancouver template, with downloads limited to TXT format or PDF in that single design
• Premium Monthly Trial: $2.95 for seven days with full access to all templates, unlimited resumes and downloads. Automatically renews at $29.95 every four weeks
• Premium Quarterly Plan: $49.95 every three months with the same unlimited access and a 7-day money-back guarantee

Cancellation and Refund Policies

The most frequent complaints involve subscription cancellation difficulties and refund policies. Multiple users report being charged even after attempting to cancel, with some describing charges of "€75 over the past three months despite multiple attempts to cancel."

Key Policy Details

• Paid subscriptions do not qualify for refunds once activated
• Canceling stops service at the end of the current billing period without reimbursement
• Only trial fees can be refunded if canceled within the 7-day trial period
• Customer support available only through online contact form with unspecified response times

How to Cancel Your Subscription

To avoid future charges, cancel before the next billing cycle:

• Visit resume.io/contact/cancel-subscription
• Enter your account email address
• Click "Cancel Subscription" and save the confirmation email
• Alternatively, log into Account Settings and downgrade from premium to free plan

Given the complaints about cancellation difficulties, cancel well before your trial or billing period ends and save all confirmation emails as proof.

Core Features and Capabilities

Resume.io provides tools that extend beyond basic resume building:

• AI-powered content generation with pre-written summaries and professional phrasing
• Recruiter-tested templates optimized for ATS compatibility
• Customization options for color schemes, line spacing, photos, and skill indicators
• Multi-format exports (PDF, Microsoft Word, Google Docs integration)
• Multiple resume versions for different job opportunities
• Cover letter creation and job tracking tools

The platform supports multiple languages and is accessible globally. While you cannot change font styles within a template, you can switch between different designs to find the best fit for your industry.

A Smarter Alternative: PitchMeAI

While Resume.io offers solid resume-building tools, PitchMeAI provides a more comprehensive approach to landing interviews. Unlike traditional resume builders that create generic documents, PitchMeAI personalizes your resume for each specific job description with a single click through its Chrome extension.

PitchMeAI goes beyond resume customization by finding hiring managers, locating their email addresses, and crafting personalized outreach emails, allowing you to bypass traditional applications and open direct communication channels. The platform also creates ATS-optimized resumes from existing documents, free text, or voice notes in seconds. Users report a 3x increase in interview invitations.

With 3 free credits after signup and a 3-day free trial offering 10 credits, you can test the service risk-free. After the trial, unlimited usage costs just $22 per month, more affordable than Resume.io while offering significantly more value through job-specific customization and direct hiring manager access.

Final Verdict: Is Resume.io Worth It?

So, is resume.io legit? Yes, Resume.io is a legitimate platform operating since 2012 that delivers on its core promise of helping users create professional, ATS-friendly resumes. The 4.3 Trustpilot rating based on over 55,000 reviews confirms that many users successfully create quality resumes using the service.

However, legitimacy doesn't mean the service is without significant drawbacks. The pricing structure and billing practices generate substantial complaints, with users feeling misled by "free" marketing and frustrated by automatic renewals and difficult cancellation processes. The lack of refunds for paid subscriptions and limited customer support add to these concerns.

For job seekers who need a basic resume template and are comfortable with the Vancouver design, the free plan may suffice. Those requiring premium templates should carefully evaluate whether the monthly cost justifies the features, especially when alternatives like PitchMeAI offer more comprehensive job search support at a lower price point. If you choose Resume.io's premium service, set a reminder to cancel before your trial ends and save all confirmation emails related to your subscription.