Senior Analyst - Ancillary Products
United Airlines · Chicago, IL
- On site
- Full-time
- $106,000 / year
- Chicago, IL
Job highlights
- Manage multi-billion dollar ancillary product portfolio.
- Optimize revenue and customer satisfaction.
- Analyze market trends and forecast demand.
- Develop pricing tests and new product initiatives.
- Collaborate cross-functionally to drive revenue.
About the role
About the Role
The Ancillary Products team, part of United’s Pricing and Revenue Management organization, manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more. As an Ancillary Products Senior Analyst, your mission is to improve revenue performance and customer satisfaction for United’s ancillary portfolio through offer optimization, data analyses, and implementation of product strategy. You will have the opportunity to influence strategy and investment for high-margin ancillary products, improve customers’ flight experience, and impact United's bottom line.
Business Acumen
- Function as a product owner for lower profile portfolio products.
- Develop and maintain subject matter expertise in all product aspects including financial performance, policies and procedures, NPS, and optimization initiatives.
- Implement product pricing tests and evaluate impact.
- Conduct competitive analyses and identify new product initiatives; forecast revenue opportunities and assist on business cases to justify investments.
- Collaborate on cross-functional marketing efforts and optimization to drive revenue through email, digital marketing, social media, and other digital content.
Analysis
- Maintain forecast models for ancillary product revenue each period.
- Utilize array of applications to mine and analyze product and performance data.
- Develop dashboards to visually represent key performance indicators.
- Support and execute timely ad-hoc analyses.
Leadership
- Foster teamwork, contribute to strategic discussions and deliver results.
- Take the initiative upon identifying areas of opportunity.
- Work collaboratively across functions and create an inclusive environment with people at all levels of the organization.
- Drive smaller workstreams independently and larger workstreams with support in the context of a broader team project.
Project Management & Communications
- Participate in cross-functional initiatives, collaborating effectively with multiple stakeholders and providing timely and succinct updates.
- Develop and present effective materials to stakeholders and team leaders.
Work Arrangement
This position provides a hybrid work arrangement including working approximately 50% of the time onsite at our Chicago office location and remotely.
Qualifications
Minimum Qualifications
- Bachelor's degree required.
- 3-5 years of experience required, preferably in an analytical role.
- Analytical mindset, quantitative orientation required with working knowledge of at least one database querying language (SQL, Python, etc.).
- Strong passion to solve business problems with data.
- Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does.
- Poised and confident presenting insights to team leaders and working group stakeholders.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Successful completion of interview required to meet job qualification.
- Reliable, punctual attendance is an essential function of the position.
Preferred Qualifications
- Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus.
- Technical experience or aptitude to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric).
- Basic project management skills and experience preferred.
- Familiarity with airlines and/or ancillary products.
Compensation & Benefits
The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
Equal Opportunity Employer
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.
Key skills/competency
- Ancillary Products
- Pricing and Revenue Management
- Data Analysis
- SQL
- Python
- Forecasting
- Product Strategy
- Business Acumen
- Project Management
- Tableau
Skills & topics
- Senior Analyst
- Ancillary Products
- Pricing
- Revenue Management
- Data Analysis
- SQL
- Python
- Forecasting
- Product Strategy
- Airline Industry
- Travel
- Business Acumen
- Financial Analysis
- Tableau
- Chicago Jobs
How to get hired
- Tailor your resume: Highlight analytical skills, SQL/Python experience, and any airline/revenue management background.
- Showcase business acumen: Emphasize problem-solving with data, product ownership, and financial forecasting abilities.
- Quantify achievements: Use numbers to demonstrate impact on revenue, customer satisfaction, or efficiency.
- Prepare for interviews: Practice explaining complex analyses clearly and demonstrating leadership potential.
- Research United's values: Align your application and interview responses with their commitment to innovation and customer experience.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Senior Analyst - Ancillary Products at United Airlines?
- As a Senior Analyst - Ancillary Products at United Airlines, your key responsibilities include managing a multi-billion dollar portfolio of travel add-ons, optimizing pricing and offers, conducting data analysis to improve revenue and customer satisfaction, developing forecast models, and collaborating with cross-functional teams on marketing and product strategy. You'll also act as a product owner for certain products and present insights to stakeholders.
- What qualifications are essential for the Senior Analyst - Ancillary Products role at United Airlines?
- Essential qualifications include a Bachelor's degree, 3-5 years of analytical experience, a strong analytical and quantitative mindset, proficiency in at least one database querying language (SQL or Python), a passion for solving business problems with data, and strong presentation skills. You must also be legally authorized to work in the US without sponsorship.
- Does United Airlines offer remote work for the Senior Analyst - Ancillary Products position?
- This Senior Analyst - Ancillary Products position offers a hybrid work arrangement. This means you will work approximately 50% of the time onsite at the Chicago office location and the remaining time remotely.
- What kind of experience is preferred for the Ancillary Products Senior Analyst role at United Airlines?
- Preferred qualifications include experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles. Technical aptitude for data visualization tools like Tableau or Spotfire, and familiarity with website analytics platforms are also beneficial. Basic project management skills and knowledge of airlines or ancillary products are a plus.
- What is the typical salary range for a Senior Analyst - Ancillary Products at United Airlines?
- The base salary range for this Senior Analyst - Ancillary Products position at United Airlines is $81,795.00 to $106,602.00 annually. This range can vary based on factors like experience, education, and skills. The role is also eligible for bonus and/or long-term incentive compensation awards.
- What benefits does United Airlines offer for this Senior Analyst position?
- United Airlines offers a competitive benefits package for this Senior Analyst role, which may include medical, dental, vision, life, accident & disability insurance, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, 401(k) plan, and flight privileges.
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