Care Coordinator (Medical Receptionist/PSR)
Strive Physical Therapy & Sports Rehabilitation · Burlington, NJ
- On site
- Full-time
- $35,360 / year
- Burlington, NJ
Job highlights
- Manage front desk operations in a physical therapy clinic.
- Handle patient check-in, scheduling, and insurance verification.
- Maintain accurate patient records using EMR systems.
- Provide excellent customer service and ensure HIPAA compliance.
- Join a supportive team with great benefits and growth.
About the role
Care Coordinator
Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Burlington Virtua team!
Location: Burlington, New Jersey 08016
Salary: $17-$17.50/HR
Employment Type: Full time (40 Hours/Week)
Schedule: Mon - Thurs 6:45am - 8pm and Friday 6:45am - 4pm
How Strive PT and Confluent Health Supports You:
- Structured training, hands-on learning and mentorship, and ongoing support to help you grow both personally and professionally.
- A focus on creating a diverse, equitable, and inclusive workplace culture.
- Generous Paid Time Off.
- Industry-leading Medical, Dental, Vision, LTD insurances.
- 401(k) Employer Matching.
- Family Building and Parental Benefits.
Responsibilities
You’ll Achieve Success By:
- Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
- Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
- Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
- Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.
Qualifications
- High School Diploma/GED required.
- Basic office and customer service skills.
- Previous experience in a similar role desired.
About
Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.
Key skills/competency
- Medical Receptionist
- Patient Check-in/Check-out
- Appointment Scheduling
- Referral Coordination
- Insurance Verification
- EMR Systems
- HIPAA Compliance
- Customer Service
- Billing and Payments
- Healthcare Environment
Skills & topics
- Care Coordinator
- Medical Receptionist
- Patient Services Representative
- Front Desk
- Healthcare Administration
- EMR
- HIPAA
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Medical Office
- Allied Health
How to get hired
- Tailor your resume: Highlight customer service, administrative, and EMR experience.
- Craft a compelling cover letter: Express your passion for healthcare and patient care.
- Prepare for interviews: Practice answering behavioral questions about customer service and problem-solving.
- Showcase your skills: Be ready to discuss your experience with scheduling and insurance.
- Demonstrate professionalism: Arrive on time, dress appropriately, and ask insightful questions.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the hourly pay for the Care Coordinator position at Strive Physical Therapy in Burlington, NJ?
- The Care Coordinator position at Strive Physical Therapy in Burlington, NJ offers an hourly pay rate of $17-$17.50.
- What are the typical working hours for the Care Coordinator role?
- The Care Coordinator role is a full-time position with hours typically from Monday to Thursday, 6:45 am to 8 pm, and Friday, 6:45 am to 4 pm.
- What qualifications are required for the Care Coordinator position?
- A High School Diploma or GED is required, along with basic office and customer service skills. Previous experience in a similar role is desired.
- What type of insurance benefits does Strive Physical Therapy offer its employees?
- Strive Physical Therapy offers industry-leading Medical, Dental, and Vision insurance, as well as Long-Term Disability (LTD) insurance.
- Does Strive Physical Therapy offer retirement savings benefits?
- Yes, Strive Physical Therapy offers a 401(k) with employer matching to help you save for retirement.
- What is the company culture like at Strive Physical Therapy and Confluent Health?
- Strive Physical Therapy and Confluent Health focus on creating a diverse, equitable, and inclusive workplace culture, with structured training and ongoing support for professional growth.
- What EMR system is used by Strive Physical Therapy for patient records?
- The job description mentions maintaining patient records in an Electronic Medical Records (EMR) system. Specific system details would likely be discussed during the interview process.
- How does Strive Physical Therapy handle patient appointments and scheduling?
- The Care Coordinator is responsible for managing appointment scheduling as part of the front desk operations, ensuring efficient patient flow.
- What are the key customer service expectations for this Care Coordinator role?
- The role requires providing exceptional customer service, answering phone calls, and assisting patients in a courteous and professional manner, upholding HIPAA compliance.
- How can I apply for the Care Coordinator position at Strive Physical Therapy?
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